Product Assembly & Returns Specialist

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Description

Job Title:

Product Assembly & Returns Specialist

Department:
Business Operations & Logistics

Reports To:

Lab Manager

Supervises: N/A

Salary:
Non-Exempt/Hourly; $18-$22 per hour

SUMMARY OF

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Product Assembly & Returns Specialist is responsible for assembling our IoT devices and chemical control systems prior to shipment, as well as processing returned equipment for repair, troubleshooting, or refurbishment. The Product Assembly & Returns Specialist plays a key role in ensuring the quality and functionality of the products shipped to our clients.

Key Responsibilities Include:

* Assembly & Packaging

* Assemble, test, and ship out all IoT devices and chemical controller systems based on work instructions and product specifications

* Ensure proper labeling, cabling, packaging, and documentation is included with each shipment

* Conduct basic function checks or QA before products are shipped to clients

* Returns & Troubleshooting

* Receive and inspect returned equipment, logging return details and condition

* Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences

* Collaborate with team members by sharing feature requests and suggesting effective workarounds for common to advanced issues

* Assist in diagnosing basic issues with returned items and preparing them for return, refurbishment, or disposal

* Repackage and return working equipment to inventory or prepare it for re-shipment

* Warehouse & Lab Operations

* Keep work areas in warehouse and lab clean and organized; maintain an inventory of tools, parts, and consumables

* Follow safety guidelines and warehouse protocols during all operations

* Support general warehouse duties as needed (e.g., shipping preparation, organizing inventory, labeling)

* Additional tasks as assigned by management

Requirements

QUALIFICATIONS

* Basic mechanical aptitude and familiarity with tools like screwdrivers, pliers, and label printers

* Ability to follow written instructions, stay organized, and complete tasks with accuracy and consistency

* Basic knowledge of CRM systems and their functionality

* Proficient in utilizing computer systems and adept at navigating various software programs efficiently

* Exceptional communication skills, both written and verbal, to effectively interact with clients, team members, vendors

* Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases

* Strong organizational abilities, enabling effective time management and successful multitasking

* Detail-oriented approach with a commitment to maintaining accurate records and documentation

* Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs

* Collaborative mindset to contribute to cross-functional teams and achieve common goals

* Highly self-motivated and passionately driven to achieve professional success

* Ability to move, lift, carry, and push objects weighing up to 50 lbs on an occasional basis

* Willingness and availability to work on weekends and holidays if needed

SUPERVISORY RESPONSIBILITIES

* N/A

EDUCATION and/or EXPERIENCE

* Prior experience in assembly, warehouse, or electronics handling preferred

* Pool industry experience a plus, especially in equipment troubleshooting and diagnosis, replacement, etc.

* Must obtain CPO license within first 90 days in position

* Experience using computer software programs required; experience with GSuite and/or MS Office preferred

* Experience using CRM systems required; experience with Hub Spot and Net Suite is preferred but not required

* Must be able to effectively communicate in English. Ability to communicate in a second language a plus!