More jobs:
Avaya Developer
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-03-12
Listing for:
5 Star Recruitment
Full Time
position Listed on 2026-03-12
Job specializations:
-
Manufacturing / Production
Systems Engineer
Job Description & How to Apply Below
- Should have good communication along with requirement analysis skills
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
- Experience in program communication and program management
- Communication skills a must, PowerPoint, Visio, structured program updates
- Must be highly motivated and a self-directed individual
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of CTI, LAN/WAN communications and VXML knowledge
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Experience working under tight deadlines and high-pressure environment
- Excellent troubleshooting and analytical skills
- Candidate should have Operational experience in the following areas - IVR (Interactive Voice Response) and (CTI computer-telephone integration)
- Proficient in VXML - Voice eXtensible Markup Language
- Strong experience with Avaya Aura, Avaya ACM, IVR, and Call Flows
- Proficiency in VXML, Java, and CTI integration
- Hands-on knowledge of Avaya Session Manager and QoS
- Experience with cloud platforms (AWS) and Open Shift
- Familiarity with call center domain and multi-layered network environments
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