Clubhouse Residential Services Supervisor

Overview

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This role will be located at one of Discovery Land Company’s locations:
Summit Club, set outside of Las Vegas, NV. Summit Club is seeking a Clubhouse Residential Services Supervisor to join the Residential Services Department.

• Provide direct supervision to Clubhouse Residential Services staff, including Public Area Attendants and Utility Porters.
• Serve as a visible floor leader, setting expectations for performance, professionalism, and service standards.
• Coach, train, and support team members through real-time feedback and ongoing development.
• Assist management with onboarding, training reinforcement, and performance accountability.
• Support staffing coverage by assisting with shift coordination, task assignments, and workload balancing.
• Escalate operational, performance, or safety concerns to management with recommended solutions.

• Act as Manager on Duty (MOD) in the absence of the Manager and Director.
• Oversee daily clubhouse operations to ensure all public areas meet cleanliness and presentation standards.
• Conduct and review end-of-shift reports to ensure clear communication between shifts and leadership.
• Manage and prioritize service requests from other departments, ensuring timely and effective completion.
• Perform routine and documented inspections, identifying deficiencies and ensuring corrective actions are completed.
• Ensure laundry operations are running efficiently, meet quality standards, and track data.

• Perform and oversee routine cleaning tasks including vacuuming, dusting, mopping, window cleaning, and deep-cleaning projects.
• Ensure restrooms are consistently clean, sanitized, stocked, and presentable.
• Monitor cleaning quality across all assigned areas and address gaps immediately.
• Maintain cleanliness of public spaces including lobbies, hallways, and common areas.
• Inspect furniture, fixtures, and equipment, report damage, maintenance needs, or safety issues.
• Ensure proper trash removal and waste disposal procedures are followed.

• Supervise and assist with event setup and breakdown according to specifications.
• Coordinate with the Events team to ensure accuracy, efficiency, and timeliness.
• Provide clear direction to staff during event operations.
• Handle and oversee movement of furniture, equipment, and supplies, including lifting objects weighing 70–100 pounds.

• Proficiently operate and oversee the use of equipment such as auto scrubbers, side-by-sides, upholstery machines, and related tools.
• Ensure staff are trained and compliant with equipment operation and safety protocols.
• Identify equipment issues and report service or repair needs promptly.

• Monitor inventory levels for cleaning supplies, amenities, linens, and operational equipment.
• Ensure supplies are stocked, organized, and available to support daily operations.
• Communicate inventory needs and usage trends to management.

• Enforce safety protocols and proper use of cleaning chemicals and equipment.
• Oversee and perform bio-hazard cleanups according to established procedures.
• Ensure compliance with health, sanitation, and safety standards (OSHA).
• Identify and report safety hazards, facility issues, and repair needs to Facilities and leadership.

• Partner closely with Clubhouse Operations, Events, Facilities, and other departments to ensure seamless service.
• Serve as a professional point of contact for internal teams and guests during operations and events.
• Provide friendly, courteous, and proactive assistance to residents and guests.

• 1-2 years Supervisory experience preferred
• Strong working knowledge of cleaning products, equipment, and best practices.
• Demonstrated leadership ability with experience supervising or guiding teams.
• High attention to detail and commitment to maintaining exceptional standards.
• Strong organizational and time-management skills with the ability to prioritize and delegate.
• Effective verbal and written communication…