Spa Operations Manager

Spa Operations Manager (Full Time) – Waldorf Astoria Las Vegas

1 day ago – Be among the first 25 applicants

A Spa Manager is responsible for managing and administering the activities and services of all Spa-related operations (i.e. Spa, Fitness Center, Salon, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Manage and administer all Spa operations: guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, system use and management, budget and forecasting, report generation, department management, and meeting participation and facilitation.
• Develop and implement spa menus and marketing strategies.
• Ensure spa cleanliness and maintain equipment functionality.
• Monitor and assess service and satisfaction trends, evaluate and address issues, make improvements accordingly.
• Monitor team member performance: supervision, scheduling, counseling, evaluations, professional development, recognition and reward.
• Recruit, interview, and train team members.
• Participate in and lead meetings.

We look for demonstration sine of the following values and attributes:

• Hospitality – passion for delivering exceptional guest experiences.
• Integrity – doing the right thing, all the time.
• Leadership – industry and community leadership.
• Teamwork – collaborative.
• Ownership – personal accountability.
• Now – operating with urgency and discipline.
• Quality, Productivity, Dependability, Customer Focus, Adaptability.

Hilton istera despicably; for nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Waldorf Astoria Las Vegas

Full-time

Waldorf Astoria Hotels & Resorts

Spa, Health Club, Recreation