Sales Manager

Role Overview

Reporting to the Boutique Manager the overall responsibility for the Sales Manager role is co-manage the sales, customer service, and operations of retail boutique while providing for the growth and development of the sales team.

• Plans and directs the day‑to‑day sales operations of the boutique.
• Develops strategies to improve customer service, drive store sales, and increase profitability.
• Builds a strong sales team to deliver a consistent luxury client experience.
• Implements and executes sales initiatives.
• Ensures customer needs are met, complaints are resolved, and service is quick and efficient.
• Ensures all products and displays are merchandised effectively to maximize sales and profitability.
• Forecasts staffing needs and develops a recruiting strategy to provide optimal staffing in all areas together with the District Manager.
• Participates in the annual review process.

• A bachelor's degree or its equivalent; at least 5 years of experience in retail sales.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Leads and directs the work of others.
• Excellent understanding and appreciation of the luxury goods markets.
• Excellent communication skills both verbal and written to people of varying levels and cultures.
• Excellent interpersonal skills with the ability to cultivate good working relations within the company.
• Highly creative, out‑of‑the‑box thinker.
• Self‑motivated seeking challenge and growth.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office, SAP, client relationship management systems, and Outlook.

Employee wellbeing is a top priority  offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.

Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Only candidates selected for further consideration will be contacted.

$75k-$85k

Salary will be determined based on relevant skills and experience.