Field Office Manager; Las Vegas, NV

Overview

RPM + PARS
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer expanded value to customers, gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.

PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics‑driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make‑ready, detailing, body work, mechanical repair, and general maintenance services.

The Field Office Manager is responsible for ensuring accurate vehicle relocation services while managing all field office operations. The Manager is expected to follow PARS standards and guidelines to deliver an exceptional customer experience. Successful managers are good at motivating others, coordinating multiple concurrent orders, delegating with clear expectations, and negotiating with vendors and Independent Contractors (IC). This position must function during core business hours and is located on‑site at the field office.

• Coordinate the execution of customer orders with accuracy and attention to detail.
  • Manage on‑site vehicle storage/lot, if applicable.
  • Coordinate customer vehicle pickup, move, and delivery needs with Independent Contractor (IC) vehicle relocation drivers.
  • Oversee accurate and timely completion of additional services including vehicle detailing, titling/registration, and vehicle placement into storage.
  • Communicate by email, telephone, and CRM with PARS staff, ICs, and pickup/delivery contacts.
  • Update CRM activities and notes promptly and maintain accurate data, including uploading photos and scanned documents.
  • Ensure compliance with PARS policies and procedures.
  • Ensure adherence to applicable DOT regulations and Federal, State, and Local laws.
  • Take responsibility for all actions within the Field Office.
• Deliver on profit and loss expectations.
  • Ensure profit margins on orders through efficient execution, negotiation with IC drivers, and combining multiple orders.
  • Submit office expense reports to PARS Accounting weekly.
  • Approve and submit IC invoices and supporting documents to Accounting.
  • Manage office expenses such as supplies and IC advertising.
  • Review quarterly P&L statements with the Director of Outside Operations and make improvement recommendations.
• Maintain the number of Independent Contractor drivers needed to support typical order volumes.
  • Recruit IC drivers using personal networks and/or online and print ads.
  • Interview potential ICs with support from the Director of Outside Operations or PARS Outside Operations Specialist.
  • Manage active IC drivers and ensure legal compliance (licenses, medical cards) with Operations support.
  • Ensure IC compliance with the Independent Contractor Reference Guide.
  • Resolve IC driver issues or concerns.
  • Advise ICs on using the PARS mobile app.
• Maintain productive communications with Internal Operations.
  • Work closely with the Internal Operations team via phone, email, and website to manage relocations and customer activity.
  • Assist the Internal Operations team in improving field efficiencies.
  • Maintain clear written and verbal communication.
• Exercise good judgment.
  • Adhere to labor laws when managing internal PARS staff and ICs.
  • Keep management updated by escalating issues when appropriate.
  • Stay proactive to prevent issues that could affect the customer experience.

• Adhere to organizational goals and objectives.
• Demonstrate open, effective communication and teamwork.
• Customer focus.
• Act with integrity and professionalism.
• Possess and demonstrate honesty, trustworthiness, respect, patience, flexibility, cultural awareness, a sense of urgency and a sound work ethic.
• Work to maintain quality…