Community Market Program Manager

Overview

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience.

Every program is designed with our clients in mind; we are "client-centric."

Job Purpose

The Community Market Manager provides leadership and operational oversight of 5 community markets including the HQ Market, Family Support Center, and three CCSD community market locations. This role ensures seamless market operations, efficient service delivery, and compliance with program and funding requirements. The Manager supervises staff, supports case management services, and fosters community partnerships to expand access to food, resources, and supportive services.

By aligning program operations with organizational goals, the Community Market Manager helps strengthen food security and promote self-sufficiency for individuals and families in need.

Program Leadership & Development

• Regularly meet with the Director of Programs, keeping them informed on all program developments.
• Compile and conduct audits, submitting reports to the Director of Programs.
• Provide leadership, direct, and mentor Case Managers.
• Pursue the continuous improvement of program processes and resources to better serve clients.
• Keep well-informed of updates in the fields that directly impact clients, such as budget cuts to social programs and services, policy changes, and emerging best practices.
• Attend meetings, briefings, and seminars to understand barriers, areas of opportunity, and unexplored resources.
• Attend meetings and work closely with the Finance and Grant department to fully understand the requirements to secure and maintain program funding.
• Manage program budget and resources, and re-align expenditures to comply with program and grant requirements.
• Maintain and assume responsibility for client records, ensuring accuracy and data security in compliance with requirements.
• Monitor and assess the efficiency of program services and drive routine re-evaluation and revision of services as necessary.
• Establish and maintain program handbooks and standard operating procedures.
• Provide support to the Director of Programs.
• Any other job duties as assigned.

Client & Case Management Oversight

• Oversee client services and program operations across The Just One Project's HQ Market, Family Support Center, and three CCSD community market locations.
• Apply knowledge of critical responsibilities in order to prioritize caseload and set goals.
• Guide Case Managers on complex cases, assisting in navigating challenges and escalating issues to the Director of Programs as needed.
• Partner with Case Managers to conduct client appointments.
• Maintain a caseload of market clients and connect them to services and resources that support stable, sustainable self-reliance.
• Collaborate with clients monthly to develop Individualized Service Plans (ISPs) focused on self-stabilization.
• Conduct Case Reviews for all clients at a minimum of once per month.
• Collaborate with the Community Outreach Manager to educate and recruit community partners to address potential barriers to client participation in services.
• Assist households in their financial literacy and budgeting skills as well as other life skills needed to self-sustain.
• Promote and educate clients about TJOP's wrap-around services.
• Mediate between clients and others to help resolve conflicts that may arise.
• Refer clients to services to help overcome barriers to self-reliance.
• Provide referrals and recommendations for employment and community-based services to help clients achieve their goals and become self-sufficient.
• Assess and re-assess clients to track progress and realign them on the road to self-sufficiency.
• Diligently and accurately record all provided services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 24 hours of contact.
• Make…