Quality Improvement Manager

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REM Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived.

QI Field Services Manager

Are you looking for meaningful work that uses your background in social services to impact a larger population? As the Manager of QI Field Services, you will provide leadership and support Quality services state-wide, helping to implement Quality Improvement plans to meet and exceed service excellence.

Annual Salary - $60,000

In-Office Position working Full-Time hours.

• Quality Improvement
• Represent the state on the QI Network leadership team and participate in state staff meetings
• In partnership with the state leadership team and QI Director, develop state-specific continuous quality improvement plans
• Provide technical assistance and subject matter expertise with regard to process improvement initiatives, with a focus on quality assurance and improvement
• Implement and maintain systems and processes for effective communication with state leadership team and QI staff to elicit feedback and disseminate information
• Partner with Operations to identify training needs and to develop resources to meet those needs
• Analyze data and proactively identify opportunities for improvement; partner with state leadership and the state QI team to develop and implement strategies toward improvement
• Risk Management
• Oversee the implementation of the incident reporting system according to our Incident Management Protocol
• Organize and manage monthly trended incident reporting of system data to Operations for their review and action
• Consult with Operations to follow through on critical events and identify methods to improve safety and minimize risk to clients and employees
• Conduct complex and high-level internal investigations
• Conduct and/or review internal investigations for incidents involving alleged abuse and/or neglect
• Implement the Incident Management Protocol and Mortality Review Protocol in addition to Operating Group requirements
• Actively participates in merger and acquisition diligence assessments and evaluation of prospective acquisitions
• Compliance
• Develop and oversee quality and compliance monitoring systems to measure the state’s compliance with the standards, contractual obligations, state and federal regulations, and accreditation standards
• Support operations to develop corrective action plans in response to adverse actions that require the Notification Protocol; verify implementation of those plans
• Complete Network Performance Audits
• Work with State leadership team to develop policies in compliance with local regulatory standards and consistent with corporate policies and protocols
• Provide technical assistance and direction in the development of corrective action plans for adverse actions according to Network Notification Protocol, as well as other issues of non-compliance; provide training as necessary
• Customer Engagement
• Collaborate with Operations leadership to determine and implement local customer engagement activities
• Collaborate with state leadership and QI Director to design the strategy for completing the survey process in the state
• Partner with state leadership and operations to develop improvement plans in response to customer engagement survey results
• Direct and manage the performance of QI Specialists in tandem with Operations supervisors
• Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed; make decisions related to employment

• Bachelor’s degree
• Minimum of 5 years of experience in a social services field such as mental health, child welfare, brain…