Director of Returns Logistics

Job Title

Director of Returns Logistics at ALO

Mindful movement is at the core of why ALO does what we do. Because mindful movement in the studio leads to better living, it changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio‑to‑street: taking the consciousness from practice on the mat and putting it into practice in life. ALO is seeking a strategic and operationally minded Director of Returns Logistics to lead and evolve our returns management function.

This role will oversee all aspects of domestic returns, partnering closely with our third‑party logistics provider to ensure a seamless, efficient, and customer‑centric returns experience.

• Lead the end‑to‑end returns process for domestic operations, ensuring timely and accurate handling of returned merchandise.
• Partner with ALO’s 3PL provider to manage daily returns operations, drive performance, and implement best‑in‑class practices.
• Develop and continuously refine classification codes for returned items to improve accuracy, traceability, and decision‑making.
• Oversee inspection protocols to determine item condition and disposition (re‑sellable, damaged, or salvage).
• Implement scalable processes and SOPs to accelerate return turnaround time and maximize resale potential.
• Collaborate cross‑functionally with Customer Experience, Planning, and Inventory teams to align returns strategy with business goals.
• Monitor and report on key performance indicators (KPIs) related to returns volume, processing time, recovery rate, and customer satisfaction.
• Identify and lead initiatives to reduce return rates and improve product lifecycle management.
• Ensure compliance with quality, safety, and regulatory standards throughout the returns process.
• Support seasonal and promotional planning to ensure returns readiness during peak periods.

• 8+ years of experience in warehouse, fulfillment, or reverse logistics operations, with at least 3 years in a leadership role.
• Proven experience managing 3PL relationships and driving operational excellence.
• Strong analytical skills with a data‑driven approach to process improvement.
• Deep understanding of product inspection, classification, and inventory recovery strategies.
• Excellent communication and cross‑functional collaboration skills.
• Ability to thrive in a fast‑paced, evolving environment with a proactive and solution‑oriented mindset.
• Ability to travel up to 50%.
• Experience in fashion, apparel, or consumer goods industries.
• Familiarity with WMS systems and returns management platforms.
• Lean Six Sigma or similar process improvement certification.
• Knowledge of sustainability practices related to returns and product lifecycle.

The base salary range for this position is $160,000 – $190,000 per year, which represents the current range for this exempt position. Actual salaries will vary based on factors including but not limited to location, experience, and performance. The range listed is one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long‑term incentives, a PTO policy, and many other progressive benefits.

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