Sr. Service Technician - Alcove

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally.

Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit

This position is responsible for performing technical and mechanical work to ensure that all physical aspects of the property, including buildings, grounds, amenities, and common areas, meet the company’s standards for cleanliness, appearance, safety, and overall functionality. This role requires strong leadership and initiative, as it works closely with the Service Supervisor to help oversee and support the property’s daily operations.

At times, this position will also serve as the acting Service Supervisor in their absence, ensuring continuity of operations and maintaining high performance standards across the team.

Essential Responsibilities:

Completes assigned work orders generated from resident service requests, as well as preventative maintenance tasks throughout the property. Diagnoses the source or cause of defects or problems and performs necessary repairs in accordance with company policies, procedures, safety standards, and code requirements. Assists in supervising and ensuring these essential tasks are completed efficiently before involving the Service Supervisor, as this role functions as the Sr.

Service Technician in addition to the regular technician responsibilities.

Oversees the “make-ready” process to prepare vacant apartment homes for leasing and new move‑ins. This includes completing pre‑move‑out inspections, creating punch lists of required maintenance work, coordinating with vendors and contractors, obtaining supplies and materials, completing all assigned maintenance tasks, and inspecting finished work to ensure quality standards are met. Provides leadership and ensures these processes are completed accurately and on time prior to escalation to the Service Supervisor.

Follows established procedures for accessing and using materials, supplies, tools, and equipment from the property’s maintenance department. Tracks inventory used, returns unused items to their proper location, and notifies the Maintenance Supervisor of re‑ordering needs to maintain adequate stock levels. Supports the team by ensuring these inventory practices are consistently followed and properly documented.

Completes all required documentation and service request paperwork accurately and in a timely manner to ensure maintenance activity is properly recorded, tracked, and communicated. Ensures team compliance with documentation standards before submitting to the Service Supervisor for review.

Assists in maintaining the grounds, common areas, and amenities by performing general cleaning tasks such as picking up trash and debris, pressure washing, painting curbs and signage, and maintaining pool areas and breezeways to uphold community standards. Helps coordinate and verify completion of these tasks among team members when the Service Supervisor is not present.

Supports cost‑control initiatives by repairing rather than replacing items when feasible, using materials efficiently, and ensuring proper use and care of tools and equipment to minimize waste and expenses. Leads by example and…