Risk Management Claims Representative - Corporate

Overview

Las Vegas, Nevada

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Claims Representative I position is an entry-level Claims Adjustor position that will allow for growth and development into the claims and risk management organization at MGM Resorts. The role of a Claims Representative I is to investigate, evaluate, negotiate and resolve guest claims that are low to medium in severity, under supervision. This will include intake and investigation of claims involving valet, auto liability, personal property loss or damage, and low severity bodily injury.

The goal of a Claims Representative I is to lead customers through the claims process with empathy and an eye toward early resolution.

The Start
ing Rate:

$26.00 hourly

• Daily intake and review of claims by gathering and investigating information, statements, and other supporting evidence.
• Review evidence and provide an evaluation of liability, damages, and recommended reserves to management. Negotiate and resolve claims.
• Uphold MGM Risk Management guest experiences standards by communicating with the guests in an expeditious manner. Guide the guest through the claims process and stay engaged with the guest through resolution of the matter.
• Investigate and assess valet claims, auto-liability claims, personal property damage / loss claims, and low severity bodily injury claims. Review and analysis of witness statements, photos, videos, estimates, medical records (if applicable), and other supporting materials in order to set reserves and obtain settlement authority from management.
• Maintain appropriate and sufficient reserves in recognition of potential financial exposure of claim. Post accurate and timely claim payments in database. Process payments and ensure financial integrity if each claim that is assigned.
• Assist Claims Representatives II's and Sr. Claims Analysts in their administration of higher severity claims, as needed.
• Provide clear, timely verbal and/or composed written communication to all relevant parties
• Negotiate and resolve claims in a fair and equitable manner, within designated authority level, in compliance with company’s settlement practices, policies and procedures and conferring with management for any recommended settlement outside authority level.

• High School Diploma or GED required
• 3+ years of prior relevant experience in a customer service, security, or investigation role required
• 1+ years of prior relevant experience in Claims Adjusting or Legal setting preferred

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

View Job Description

Are you ready to JOIN THE SHOW
? Apply today!