Network Administrator, Intern

Responsibilities

We think globally, act locally. As a Managed Services Provider, Synoptek provides world‑class strategic IT leadership and hyper‑efficient IT operational support, enabling our global client‑base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team.

When you partner with Synoptek, you engage with an ever‑growing, ever‑evolving IT organization that provides a high‑caliber team, results growth, and clarity.

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The Network Administrator, Intern supports the Network Engineering team in maintaining and troubleshooting client network, voice, firewall, and security environments. This role is responsible for assisting with ticket resolution, documentation updates, basic testing, and operational support to ensure service quality, customer satisfaction, and adherence to defined service standards in a managed services environment.

• Support Network Engineers in resolving service desk tickets related to networks, voice systems, firewalls, Microsoft Teams Voice, and security.
• Triage, assign, and work on tickets in alignment with established service level expectations.
• Troubleshoot and manage Tier 1 and select Tier 2 client incidents and service requests in a service desk environment.
• Update and maintain technical documentation related to network, voice, firewall, and security environments.
• Develop new documentation for network, voice, firewall, or application rollouts and implementations as assigned.
• Perform network, voice, firewall, and application testing under guidance from senior technical staff.
• Respond to security alerts received from security vendors, designated security engineers, or network leadership.
• Assist in generating project and operational status reports.
• Perform basic project coordination and administrative support activities as required.
• Adhere to Synoptek operational standards, security policies, and client confidentiality requirements.

• College coursework in Computer Information Technology, Computer Science, or a related field from an accredited institution preferred.
• In lieu of a degree, a 1:1 ratio applies (one year of relevant education equals one year of related experience).
• Exposure to or completion of coursework related to Cisco role‑based certifications, A+, Network+, or Security+ preferred.

• Customarily has at least one year of exposure to technical support, service desk operations, or IT infrastructure environments.
• Exposure to client‑facing support or internal stakeholder interaction preferred.
• Familiarity with documenting technical processes using tools such as Microsoft Visio or equivalent is a plus.
• Experience troubleshooting Windows and macOS operating systems, Microsoft Office applications, remote access tools, voice systems, cloud platforms, or networking concepts preferred.

• Synoptek core DNA behaviors:
  • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customer's language. Ability to field questions with concise, well‑constructed responses.
  • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments.
  • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals.
  • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast‑paced environment.
  • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative.
• Demonstrates…