Global Tech Services Manager

Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, and retail operations worldwide.

The Global Tech Services Manager ensures the efficient and high-quality operation of Global Tech Services at their assigned site(s). This position implements and maintains IT-related tech services for designated Ashley locations, providing technical direction and support for daily operational activities.

The Manager works collaboratively with site leadership to support and maintain cost-effective technology solutions. This position implements IT policies, procedures, and best practices while ensuring adherence to established standards.

• Execute and monitor day-to-day IT operations at assigned site(s) to meet quality standards and business needs
• Implement work requirements and goals within established constraints of time, policy, cost, and quality
• Oversee site-level tech operations and infrastructure; implement and maintain operational procedures
• Monitor systems and respond to exceptions to maintain reliable operations
• Coordinate with users and IT teams to resolve system failures and restore services according to business priorities
• Manage local application deployments and coordinate with regional teams for enhancement requests

• Implement company security processes and policies at the site level
• Conduct security training and ensure compliance with established standards
• Participate in disaster recovery activities and business continuity planning

• Manage site-level IT projects and services delivery
• Track performance metrics including budget adherence and business benefits realization
• Identify opportunities for process improvement within assigned site(s)
• Collaborate with other IT teams to implement standardized practices globally
• Evaluate and recommend new technologies applicable to site operations
• Build and maintain relationships with site stakeholders to understand business needs
• Provide input to IT leadership on technology needs and opportunities within assigned site(s)
• Execute IT plans aligned with local business needs while maintaining consistency with global standards
• Provide regular status updates to regional management on site operations, project status, and key decisions
• Supervise assigned team members, including hiring, performance management, and development activities
• Monitor and coordinate team tasks to ensure quality, security, and performance standards are met
• Conduct regular team meetings and one-on-ones to communicate goals and support employee development
• Ensure accurate time-keeping and attendance records for direct reports

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Equivalent combination of education and experience may be considered

• 5+ years of experience in IT operations, technical support, or infrastructure management
• 2+ years of leadership or supervisory experience managing technical teams
• Experience supporting manufacturing, distribution, or retail environments preferred
• Strong technical knowledge of IT infrastructure, end-user computing, and support operations
• Proven ability to manage multiple priorities and projects simultaneously
• Excellent communication and stakeholder management skills
• Problem-solving and analytical capabilities
• Knowledge of IT security practices and compliance standards
• Ability to lead and develop technical teams

• Competitive compensation package
• Comprehensive benefits including health, dental, and vision insurance
• 401(k) with company match
• Collaborative and innovative work environment
• Opportunity to support technology operations at a leading global brand

Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.