IT Support Specialist

Company Overview:

The Formula 1 Heineken Silver Las Vegas Grand Prix has rapidly become a world-class event in its first three years. This three-day spectacle attracts a global audience to witness the world's greatest drivers and cars navigate the iconic Las Vegas Strip at breathtaking speeds approaching 200 mph.

Grand Prix Plaza is the world's largest immersive Formula 1 attraction, featuring thrilling interactive experiences: F1 X, a 4D journey through a tech-driven attraction; F1 DRIVE, kart racing powered by advanced DRS technology; and F1 HUB featuring state-of-the-art simulators, a flagship F1 store, and elevated restaurant and lounge offerings.

Summary of Job:

We are seeking technically skilled candidates with reliable problem-solving abilities for the position of IT Support Specialist. The duties include providing technical assistance and support to end users regarding computer systems, software applications, hardware devices, and network infrastructure while managing relationships between 3rd party contractors and parent companies to ensure proper escalation paths are taken.

There is a requirement to maintain a high level of customer service to provide working solutions to issues and maintain an effective business environment to meet LVGP obligations. You will display good interpersonal skills as you will interact with clients from various departments, organizations, and executive levels and provide guidance and training to end-users on how to use computer systems and software applications effectively.

Responsibilities:

Provide Technical Support:

• Troubleshoot problems, diagnose technical issues, and resolve them in a timely and efficient manner escalating to Formula 1, 3rd party vendors, or manufacturers as appropriate to minimize disruption to users' productivity.
• Perform basic Exchange operations (creating and maintaining shared mailboxes).
• Perform Azure AD account maintenance (job titles, group membership, and name changes).
• Amend and disable access for accounts as needed in accordance with internal controls and SOX governance requirements.
• Maintain Grand Prix Plaza LED displays and support IT needs for hospitality events.
• Act as the technical escalation to Formula 1 or 3rd party support, and to offer support to all LVGP staff.
• Act on security incidents and escalate to F1 Information Security team with appropriate urgency.
• Provide User Training and Documentation:
  Offering guidance, training, and support to end-users on how to use computer systems, software applications, and IT tools effectively. Creating user documentation, manuals, and training materials to assist users in understanding and utilizing IT resources efficiently.
• Manage IT Assets and Inventory:
  Tracking and maintaining an inventory of IT assets, including hardware, software licenses, and peripherals. Assisting with procurement, asset management, and inventory control to ensure that IT resources are utilized effectively and in compliance with organizational policies and procedures.
• Collaborate with IT Teams:
  Working closely with other members of the IT department, including network administrators, system administrators, and security specialists, to coordinate IT projects, resolve technical issues, and implement solutions that meet the organization's IT objectives and requirements.

Growth/Maintenance:

• Ensure all work is logged appropriately in the service desk system.
• Summarize trends and statistics around support calls and develop and implement plans to resolve problems.
• Own change management and F1 IT processes, ensuring all jobs are logged and passed through the correct approval routes as defined in F1 LVGP policy.
• Procure hardware and software licenses in conjunction with F1 processes and policies while maintaining appropriate stock levels.
• Manage centralized license distribution and ensure appropriate approval for additional access and license distribution.
• Produce and maintain documentation required for IT management, and end user guides.
• New Hire IT onboarding, including hardware deployment and training.
• Process departing employees appropriately and in a timely manner per policy.

Formula 1:

• Support LVGP users and coordinate contractors…