IT Field Services Engineer

Description

America’s Auto Auction Group, a leading nationwide vehicle auction and remarketing company, is seeking a dedicated and customer-focused IT Field Service Engineer to join our dynamic team. With locations across 20 states and a commitment to delivering exceptional service and operational excellence, we are looking for an individual who thrives in a hands‑on environment and is passionate about supporting technology infrastructure in a fast‑paced industry.

• Serve as escalation point for infrastructure issues
• Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction‑specific infrastructure.
• Perform network cutovers, hardware swaps, and system validations with minimal downtime.
• Conduct preventive maintenance to keep sites operational and avoid sale‑day disruptions
• Travel to auction locations across the U.S. to deploy, configure, and troubleshoot network and IT equipment
• Provide on‑site technical support to ensure seamless auction operations
• Perform routine maintenance and upgrades on hardware and software systems
• Collaborate with internal teams to resolve technical issues efficiently
• Document all work via tickets using Jira Service Management. Maintain accurate records of site configurations and repairs
• Assist in the implementation of new technology solutions to improve operational efficiency

• Bachelor’s degree or technical certifications and equivalent hands‑on experience.
• IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
• Experience with:
  • Cisco/Meraki routers, switches, wireless, and VLANs
  • Windows Server environments
• Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
• Experience with Mobile Device Management a plus.
• Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.

Join our team and become part of a company that values growth, innovation, and exceptional service. We offer a collaborative work environment, opportunities for professional development, and the chance to make a tangible impact in the automotive remarketing industry. If you are a motivated IT professional with a passion for field service, we encourage you to apply.