Documentation Specialist

POSITION TITLE: Documentation Specialist

TYPE: Part Time Contractor (Work Into Full Time Direct Hire) (Onsite, Remote, Hybrid Optional)

DEPARTMENT: Technology / Operations / Customer Success

LOCATION: Las Vegas, NV (with flexibility for remote coordination)

Who We Are:

Poker Atlas is an emerging leader in the global gaming industry, serving the needs of real-money poker players and operators with innovative web, mobile and enterprise software solutions. Our integrated Poker Atlas® (B2C) and Table Captain® (B2B) products provide real-time information and an online registration platform for players, while delivering incremental revenue and cost-savings efficiencies to casino poker and card room operators.

We are currently partnered with over 200 casino and card room operators in 10 countries, in addition to our website and mobile app user base exceeding 38,000,000 annual visits. The company is headquartered in Las Vegas, NV with team members and support services located around the country.

We are seeking a highly organized and detail-oriented Documentation Specialist to develop, maintain, and manage internal and external documentation across Poker Atlas products and operational processes. This role is responsible for creating clear, accurate, and accessible documentation that supports partner implementations, internal operations, compliance requirements, and product training.

The Documentation Specialist will work closely with Technology, Customer Success, Operations, Payments, and Product teams to ensure that all operational procedures, system workflows, and user documentation are consistent, up-to-date, and aligned with Poker Atlas standards. The ideal candidate excels at organizing complex information into clear, structured materials and thrives in a fast-moving technology environment.

This individual will play a critical role in standardizing company knowledge and supporting scalable growth across Poker Atlas implementations and product offerings.

• Documentation Development:
  Create and maintain clear, accurate documentation including SOPs, user manuals, implementation guides, training materials, release notes, FAQ’s, onboarding materials and internal knowledge base articles.
• Process Documentation:
  Document operational workflows across departments including Customer Success, Payments, Compliance, Product, and Engineering.
• Technical Writing:
  Translate technical concepts into user-friendly documentation for both internal teams and external partners.
• Knowledge Base Management:
  Maintain centralized documentation repositories and ensure version control and accessibility for internal teams.
• Training Material Support:
  Develop structured training documentation including onboarding guides, instructional materials, and reference sheets.
• Cross-Functional Collaboration:
  
  Work with Product Managers, Engineers, Implementation Specialists, and Account Managers to ensure documentation accuracy.
• Documentation Standards:
  Establish and maintain documentation templates, naming conventions, and formatting standards across the organization.
• Continuous Improvement:
  Identify documentation gaps and proactively improve clarity, completeness, and usability of materials.
• Compliance Documentation Support:
  Assist in maintaining documentation required for regulatory compliance, audits, and gaming jurisdiction requirements.

• Develop and maintain SOPs for key company workflows
• Document software configuration and implementation processes
• Maintain up-to-date operational checklists and deployment guides
• Organize internal documentation repositories for easy access

• Create user guides and reference documentation for Poker Atlas®, Table Captain® and related products
• Develop customer-facing implementation and training documentation
• Support onboarding teams with structured documentation packages
• Maintain release notes and product update documentation

• Maintain internal knowledge base and documentation libraries
• Ensure consistent formatting and version control across documents
• Improve discoverability…