Software Support Engineer

Konami Gaming is looking for a Software Support Engineer to join our team!

This position is responsible for technical support, customer support, and developing, deploying, maintaining, testing, and evaluating platform/gaming software for Games R&D related (e.g., iGaming, HHR, NYL, bingo, etc.) systems, games, and infrastructure. Responsibilities include providing technical support; providing customer/operator support; troubleshooting technical related issues; researching and escalating reported issues; providing immediate assistance when issues are reported; updating/creating technical documentation; developing/maintaining/testing software.

The incumbent will ensure common issues and resolutions are well documented and shared amongst team members. This position requires the working of non-business hours and holidays to provide immediate support to customers and operators with no-to-minimum supervision.

This is a part-time role, and must be available to work holidays, weekends and nights.

What you'll be doing:

• Function as first point of contact when there is a customer or operator request, question, or issue.
• Providing technical and customer support to clients, customers, and operators.
• Troubleshooting Games R&D related systems, game, and user related issues.
• Escalating issues to appropriate team members after thorough research/testing is conducted/provided.
• Providing immediate assistance to common Games R&D related system, game, and user related issues.
• Maintains and updates customer relationship management and bug tracking systems.
• Updates and creates clear/concise technical documentation.
• Working non-business hours and holidays to provide immediate support to the customers and operators.
• Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned.
• Develops and works on integrations on multiple platforms (e.g., server platforms, game platforms, etc.).
• Develops and works on APIs for integrations and operator requirements/features.
• Develops and works on game related features, improvements, and frameworks.
• Develops and maintains installation, configuration procedures, development environments, and development tools.
• Develops, researches, and recommends platform, server, deployment, and virtualization tools (Virtual Box, VMware, Vagrant, Docker, AWS, etc.).
• Always complies with the company's regulatory guidelines and corporate policies.
• Maintains confidentiality regarding the company, products, and employee information.
• Performs other related duties as assigned.

Konami Offers

• Competitive Wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous Company paid Holidays and Paid Time Off (PTO)
• Tuition reimbursement program

About Konami Gaming, Inc.:

For Players. For Operators. For Each Other.

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

What we'll want you to have:

• Pursuing or having a bachelor's degree from a four-year college or university (or higher degree) in a related field. Demonstrates basic industry knowledge relevant to the gaming industry, technical system support, IT knowledge, and other technical concepts.
• One year plus related experience with technical system/IT support. IT system and networking experience is preferred. Gaming industry game/system/infrastructure experience preferred. Physical server and cloud-based servers (e.g., AWS) deployment experience is…