IT Helpdesk Engineer

Title: Helpdesk Engineer,
Location: Onsite, Las Vegas, NV.
Work Authorization: US Citizen
Clearance: Secret

• Serve as the first point of contact for end-users, providing technical support and resolving IT-related issues.
• Troubleshoot and resolve hardware, software, and network-related problems efficiently.
• Manage and maintain ticketing systems to track, prioritize, and document user requests and resolutions.
• Collaborate with application developers, engineers, and other stakeholders to identify and resolve complex technical issues.
• Provide training and guidance to end-users on best practices for utilizing IT systems and tools.
• Ensure all support requests are handled within defined service-level agreements (SLAs).
• Develop and update technical documentation, FAQs, and user guides.
• Stay updated on emerging technologies, tools, and methodologies to enhance support services.

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related analytical, scientific, or technical discipline (BS/BA highly preferred).
• Minimum of 10 years of continuous experience in a Help Desk Support role.
• Strong ability to work independently and collaboratively with technical teams.
• Excellent written and oral communication skills.
• Motivation and results-oriented mindset.
• Required Secret security clearance.