Asst Director - Ai Strategy & Digital Automation

Position Overview

The primary responsibility of the Assistant Director - AI Strategy and Digital Automation is to be at the forefront of exploring emerging technologies and developing solutions that enhance our services, improve customer experience, and drive measurable business value. This role is a senior technical leadership role responsible for leading the AI and Digital Automation function across the organization. The Assistant Director owns the identification, design, delivery, and ongoing optimization of AI‑powered and automated digital solutions, providing strategic direction, managing technical resources, and ensuring solutions deliver tangible operational and financial outcomes.

Partnering closely with executive leadership, department heads, cyber security, and IT teams, the role translates business needs into scalable, secure, production‑ready capabilities. Designed as a builder‑leader position, the role is intentionally weighted toward hands‑on technical delivery (approximately 70%) while maintaining people leadership accountability (approximately 30%) for team performance and execution of priority initiatives.

The successful candidate is a fast, clear, and independent thinker who is naturally curious about how systems work, is metrics driven with a strong analytical mindset, and has demonstrated success leading technical teams. This individual must balance big picture strategy with hands on execution, rapidly translating ideas into production solutions that deliver measurable ROI. They are never satisfied with the status quo and thrive in a fast paced, customer centric, and ever‑changing environment.

This position directly supervises two or more Team Members with the authority to effectively recommend hiring, promotion, and termination decisions. This position is classified as exempt under the Fair Labor Standards Act and Nevada state law. It is paid on a salary basis and is not eligible for overtime.

• The AI and Digital Automation team while spending approximately 70% of time on hands‑on technical delivery for complex or high‑impact initiatives and 30% on people leadership, with accountability for both team performance and individual technical execution.
• Govern the AI engineering methodology and Agent Ops framework used across the AI and Digital Automation program. Define the tool chain for developing, testing, deploying, monitoring, and continuously improving autonomous AI agents. Lead the evolution from traditional automation toward advanced, agent‑based workflows.
• Provide architectural leadership for individual AI and automation solutions, overseeing design reviews and approving solution‑level architectures throughout the delivery lifecycle. Ensure consistent alignment with Agent Ops standards while addressing solution‑specific requirements.
• Oversee engineering execution across AI and automation initiatives, ensuring technical builds align with the strategic roadmap. Direct allocation of engineering resources, resolve cross‑team dependencies, and remove technical impediments that impact delivery quality or velocity.
• Establish and enforce frameworks for AI safety, including evaluation protocols to track accuracy and minimize hallucinations, as well as security best practices such as PII redaction and prompt injection prevention.
• Continuously evaluate emerging AI and automation technologies and provide recommendations to senior leadership on future capabilities and investments.
• Mentor engineers on modern AI patterns, agent design, and production best practices, raising the technical bar across the team.
• Own Agile delivery ceremonies across the AI and Digital Automation program, including sprint planning and daily standups. Provide executive leadership with clear visibility into progress, outcomes, and realized business value by translating technical milestones into strategic results and ROI.
• Serve as the primary interface for department heads to discover and vet solution opportunities, maintaining a prioritized backlog that aligns business needs with technical delivery.
• Lead the elicitation and formal documentation of functional requirements and…