TOC Network Engineer, Cingularity

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* Who We Are:

** IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and P .

IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and P , the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans.

TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
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* Working Conditions:

**## Permanent, London - Hanbury StShift Work Patterns, including weekend work## What You'll Do:

To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment.##

Key Responsibilities
** Operational Support & Team Contribution:
*** Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes).
* Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage.
* Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team.
* Review, process, and monitor planned work activities, ensuring minimal disruption to live services.
** Service & Solution Delivery
*** Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery.
* Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed.
* Proactively identify and address potential issues before they impact service delivery.
* Completing service bookings, including provisioning of occasional use services.
** Technical Execution & Incident Management:
*** Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact.
* Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis.
* Assist in the development and maintenance of incident management and disaster recovery plans.
* Contribute to Lessons Learnt and Incident Reports for clients.
** Process Optimisation & Documentation:
*** Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures.
* Maintain accurate records of network configurations, service documentation, and incident logs.
* Ensure that you follow the change management process.
** Technology Implementation & Support:
*** Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:  + Device configuration and testing.  + Network and service…