Oasis Systems Trainer

Overview

Gaming Systems is tasked with crafting and delivering outstanding product and technical training for Aristocrat’s suite of gaming systems. Within the Learning and Development Division, this position focuses on improving product knowledge, technical skills, and operational proficiency among internal teams and external clients. This role delivers engaging learning experiences through classroom, virtual, and on-site instruction. The Trainer collaborates closely with Content Developers, Product, and Customer Experience teams to ensure all training programs are accurate, up-to-date, and aligned with business needs.

The Trainer plays a key role in supporting product adoption, operational readiness, and continuous learning within the Gaming Systems organization.

• Training Delivery and Facilitation:
  Deliver effective, engaging, and interactive training sessions for internal employees and Gaming Systems customers. Conduct both in-person and remote training, including certification programs, onboarding, and role-based product instruction. Translate sophisticated technical concepts into clear, user-friendly explanations tailored to the learner2s level of understanding. Assess training participants through evaluations, exercises, and feedback mechanisms to ensure learning objectives are met. Provide professional and responsive communication with learners before, during, and after training engagements.

• Training Design and
  
  Collaboration:
  
  Work alongside Content Developers and other trainers to build and improve training materials, such as guides, visuals, activities, and e-learning content. Gather and analyze learner feedback and incorporate improvements into future training. Participate in pilot sessions, beta releases, and internal reviews to ensure content quality and accuracy. Work closely with Product, Support, and Engineering teams to verify training aligns with evolving system capabilities and field use cases.

• Technical and Product Knowledge:
  Maintain a solid working knowledge of Oasis Gaming Systems, functionality, and system interactions. Demonstrate understanding of key concepts such as networking fundamentals, virtualization, and system configuration. Build and manage mock training environments to simulate real-world system scenarios for learners. Stay current on gaming technology trends, system updates, and customer use cases to ensure training remains relevant and effective.

• Continuous Improvement and
  
  Collaboration:
  
  Collaborate with the Training Department and other functional teams to identify learning needs and gaps. Support continuous improvement efforts by proposing innovative training techniques, technologies, and methods. Contribute to the creation and delivery of internal knowledge-sharing sessions.

• Education and Experience:
  
  Bachelor’s degree in Education, Instructional Design, Information Technology, or related field preferred. 3–5 years of experience in technical training, product training, or customer education. Experience in the Gaming, Hospitality, or Technology industries preferred. Familiarity with Casino Management Systems, CRMs, or related enterprise software is an advantage. Working technical knowledge in:
  Windows Server environments;
  Learning Management Systems;
  System administration basics.

• Certifications (Preferred):
  CompTIA CTT+, MCT, or similar training certifications. Technical certifications such as CCNA and VCP.

• Skills and Attributes:
  Strong facilitation, presentation, and interpersonal skills for technical and non-technical audiences. Proven track record in designing, delivering, and evaluating learning experiences that drive engagement and retention. Highly organized, proactive, and adaptable in fast-paced environments. Tight-knit teamwork skills and a dedication to effectively working with cross-functional teams. Resourceful individual who thrives on acquiring and disseminating knowledge. Willing to travel up to 50% for conducting training sessions and business requirements.
  
  Must possess the capability to secure and maintain gaming licenses in all regions where Aristocrat conducts business, including enrolling with the Nevada Gaming…