Network Operations Center Analyst

This range is provided by Pomeroy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr - $35.00/hr

Direct message the job poster from Pomeroy.

We are currently seeking an onsite NOC Analyst in Las Vegas, NV for a 12‑month contract with potential to extend. The NOC Analyst provides computer operations incident and problem resolution in a multi‑platform, Corporate 24X7 NOC environment by performing front‑line event management, 1st and 2nd level troubleshooting and diagnosis for all information technology business critical infrastructure, applications, servers, peripherals, telecommunications.

Seeking candidates with some flexibility in their schedule to work various shifts. Available to work 4 days, 10‑hour shifts per week.

• Proactively monitor IT infrastructure and assure rapid and superior response to alerts.
• Apply troubleshooting and technical skills to help diagnose and mitigate incidents, coordinating with company work groups, internal and external technical service providers, and business partners to resolve issues.
• Work within a ticketing system to track, maintain, and elevate incidents and requests.
• Act as the technical liaison support between other information technology groups and the technology resource center.
• Confer with internal and external technical support staff, including vendors and carriers, when necessary to resolve hardware, software, and peripheral device incidents within SLAs.
• Prioritize actions required on concurrent events identified through automated alerts, monitoring, or direct contact by a company workgroup, internal or external technical service providers, or external business partners.
• Coordinate planned outages and maintenance work with internal and external technical service providers in alignment with the Incident Management process.
• Provide limited after‑hours support for Service Desk rollover calls according to shift.

• 3+ years of experience in a NOC environment or similar.
• Experience working with Solar Winds.
• Hands‑on configuring and troubleshooting experience on routers, switches, firewalls, multiplexers, and networking devices.
• Solid understanding of the OSI or TCP/IP model and experience with network technologies such as 802.1q, HSRP, OSPF, BGP, NAT, ACLs, IPSEC, and SNMP.
• Basic level analysis and design skills for gathering data on systems issues and diagnosing server, voice, or network alerts and events.
• Basic knowledge of current technologies, tools, applications, vendors, and common information architecture frameworks.
• Professional technical certifications in infrastructure solutions or demonstrable equivalent knowledge is a plus.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Availability to work any shift, including holidays, in a 24×7×365 work environment.

Associate

Contract

Information Technology

IT Services and IT Consulting

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