Data & Insight Analyst II

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Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring that Veterans receive accurate disability benefits in a timely manner. Since its founding, VBG has guided more than 45,000 Veterans through the complicated Veterans Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

Veteran Benefits Guide is seeking an experienced Data & Insights Analyst II to support our Operations, IT, and Quality Assurance teams. This role will serve as a bridge between raw operational data and strategic action, delivering high-impact dashboards and analytical insights that drive performance, optimize systems, ensure service-level alignment, and support quality outcomes.

The ideal candidate has strong Power BI expertise, warehouse-layer data modeling experience, and a proven ability to turn operational trends into actionable insights. They should be comfortable navigating system performance data, quality assurance metrics, workflow bottlenecks, policy compliance indicators, and cross-departmental process improvement opportunities. This role may also support the design of SOP and policy adherence frameworks.

This position is open to candidates located in the following states:
Arizona (AZ), California (CA), Washington (WA), Nevada (NV), Utah (UT), Illinois (IL), Ohio (OH), New Jersey (NJ), Virginia (VA), North Carolina (NC), and Florida (FL).

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Develop and maintain Power BI dashboards and paginated reports for operational performance, IT system uptime, QA scoring trends, SOP compliance, and team productivity.
• Collaborate with Operations, IT, and QA leaders to define KPIs, SLA thresholds, and performance indicators.
• Transform and model data from bronze to silver to gold layers in the data warehouse to optimize usability and performance.
• Analyze team productivity, system usage, ticket trends, workflow lag, audit outcomes, and error root causes.
• Build tools to monitor real-time and historical data that support SLA tracking, compliance audits, and process reliability.
• Support ad hoc operational data requests and root cause investigations through custom analyses.
• Recommend and support the development or revision of standard operating procedures (SOPs), internal policies, compliance processes, and training workflows based on trends in quality, volume, and turnaround time.
• Define and monitor compliance metrics and process adherence indicators in collaboration with QA and IT teams.

• Power BI Expertise:
  Proficient in dashboard/report development, DAX, Power Query (M), and Power BI performance optimization.
• Data Modeling:
  Strong experience with SQL and modern data warehouse architecture (bronze/silver/gold layers).
• Operational Insight:
  Experience working with production metrics, workflows, ticketing or IT service management data, and QA scoring.
• Analytical Thinking:
  Able to identify trends, anomalies, and outliers with operational or compliance consequences.
• Communication:
  Capable of communicating findings clearly to technical and non-technical teams.
• Stakeholder
  
  Collaboration:
  
  Able to balance priorities across Ops, QA, and IT functions.
• Problem Solving:
  Uses data to diagnose and help fix inefficiencies, delays, or quality concerns.
• Process Governance:
  Familiarity with SOP creation, compliance tracking, and internal policy alignment.
• Business Acumen:
  Familiarity with departmental goals in Ops, QA, and IT.
• Self-Motivation:
  Takes initiative and contributes proactively to cross-functional improvements.

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or a related field, or equivalent experience.
• Preferred:
  Snow Pro Advanced:
  Data Analyst Certification.
• Pre…