Solutions Delivery Manager II

Summary

The Solutions Delivery Manager II is responsible for projects and is a proven leader in the execution and implementation of major enterprise projects and programs. This proven leader of the Enterprise Program Management Office (EPMO) is responsible for managing projects, coordinating and completing multiple complex airline or travel industry projects. This role collaborates with Product Managers, business managers, internal customers, vendor partners, internal IT teams, and scrum masters to: evaluate projects, manage communications, set deadlines, assign tasks, review progress, document/update project plan, manage the risk register, manage budgets, monitor staff utilization, identify roadblocks and report on project progress.

The successful candidate will bring positive energy and a can-do attitude and will have extensive experience working with multiple business teams to deliver strategic initiatives which will impact (consumer facing) airline/travel applications, business facing applications and IT systems.

No

• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education:
  
  Bachelor’s Degree in Business Administration, Management Information Systems, Engineering, Computer Science or Technology related discipline.
• Years of
  
  Experience:
  
  Minimum five (5) years of experience managing enterprise projects, as well as having an advanced understanding of project management.

• Project Management Professional (PMP, Scaled Professional Scrum (SPS), Certified Scrum Master (CSM) and/or Lean Six Sigma certification helpful.
• Effectively communicate to sponsors, vendors, team members, and stakeholders, including senior management.
• Develop progress reports, proposals and presentations.
• Proven leadership capabilities to facilitate conversations, anticipate and recognize/resolve issues to ensure successful on-time project delivery.
• Knowledge of managing and being accountable for the budget of projects and/or programs of various sizes.
• Knowledge conveying the value of new and emerging products, technologies, projects or applications to senior management and across a diverse product team.
• Demonstrated ability to work with and manage distributed teams.
• Proven relationship building skills.
• Expert skillset with Atlassian Jira ticketing system and documenting in Confluence.
• Ability to partner with stakeholders to answer questions and reach decisions critical to project success while maintaining focus on resources, budget and time frames.
• Extensive experience in overseeing solution delivery projects that may span across multiple areas, functions, and/or lines of business and roadmap planning.
• Demonstrates ability to lead teams and individuals to act without direct authority over them.
• Must have proven experience owning application development projects through the full delivery lifecycle (initiation thru post-deployment).
• Experience working with business representatives or product managers to document the business case, ROI, scope and product roadmap updates.
• Ability to work well with people from various disciplines and degrees of technical experience.
• Software Engineering or technical background a plus.
• Proven credibility with internal stakeholders through clear communication and collaboration, excellent organizational skills understanding of e‑commerce concepts and technologies, respect for all teammates, and an internal drive to achieve.
• Ability to know how and when to engage people, processes and technology in a manner that brings the most value out of the project/program.

• Manage New Product Introduction (NPI) initiatives and interface with business development, platform technology teams, and finance to develop new applications or enhance existing applications or services.
• Champion software methodologies including: strategy, design, planning, development, testing, and implementation paying close attention to conversion, bounce rate and improving customer engagement.
• Partner with project stakeholders across multiple teams to successfully deliver an idea from inception to completion. This would include…