Business Analyst

Job Description

we are seeking an experienced and talented Business Analyst to work as part of a cross‑functional team to deliver the product vision and strategy to develop products and meet company and individual objectives. The Business Analyst will work closely and collaboratively with stakeholders towards the goals for each project. This role will support the business needs through documentation of processes, troubleshooting of incoming defects, analysis of production issues, and document management.

This role will support the product team by documenting clear business requirements for IT through Epics, Features, and User Stories and performing UAT testing to validate the delivered product meets business needs

• Work closely with Business and Technical teams to develop business and functional requirements and ensure solutions meet business needs.
• Gather critical information from meetings with various stakeholders and produces useful reports.
• Support Product backlog refinement and creation of prioritized product backlog based on the business priorities in coordination with Product Managers.
• Effectively communicate insights, findings and plans to cross‑functional team members and management.
• Perform user acceptance testing.
• Complete organizational readiness activities to ensure business is ready for change.
• Troubleshoot incoming system defects and issues through Jira Service Desk.
• Review and triage incoming tickets to ensure accuracy, completeness, and proper categorization.
• Write detailed ticket requirements with screenshots, videos, and step‑by‑step reproduction instructions.
• Collaborate with IT to resolve defects promptly, ensuring adherence to SLA.
• Communicate resolution updates and confirmations back to the original requestor.
• Identify recurring issues and recommend process or system improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• B.A. or B.S. degree in Business Management, Information Systems, Computer Science, or related field preferred, or commensurate experience in lieu of degree.
• 2+ years of Experience serving as a Business Analyst or similar role.
• Experience in healthcare, insurance, claims, or personal injury litigation industry required.
• Experience with Jira, and Confluence required.
• Agile project experience creating prioritized product backlog, user stories.
• Strong understanding of SCRUM practice and associated ceremonies.
• Excellent written and verbal communication skills, including clear documentation and process summaries.
• Strong analytical and problem‑solving skills with attention to detail.
• Experience collaborating with cross‑functional teams (Product, Engineering, Sales Support, and IT).
• Ability to manage multiple tasks and priorities in a high‑speed, dynamic environment. Power BI and SQL a plus.
• Experience in UAT testing, defect management, or enhancement documentation preferred.
• Strong desire to learn systems end‑to‑end and act as a subject matter expert.