Business Analyst- Merchandise and Planning Systems

Location

Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Monday – Friday, Weekends as needed, 40-50 hours per week

up to $90, annually

Full Time

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

The Business Analyst – Merchandising & Planning Systems serves as the key liaison between business users and technology teams to ensure that merchandising, assortment, and planning systems effectively support business strategies reporting to Director of Enterprise Applications. This role focuses on understanding business needs, optimizing system functionality, and improving the driving process that enhance visibility, accuracy, and efficiency across planning and merchandising operations.

• Partner with merchandising, planning, and IT stakeholders to analyze business processes and identify opportunities for system enhancements.
• Gather, document, and validate business and functional requirements for planning, forecasting, and merchandising applications.
• Support the implementation, configuration, testing, and rollout of new systems and enhancements, ensuring alignment with business goals.
• Conduct data validation and analysis to ensure the integrity and accuracy of merchandising and planning data.
• Create and maintain process flows, documentation, and training materials to support effective system use and knowledge sharing.
• Collaborate with vendors, IT teams, and business users to troubleshoot issues, streamline workflows, and enhance system performance.
• Drive user adoption and change management through effective communication and engagement with key business teams.

• Bachelor’s degree in information systems, Computer Science, Business Administration, or a related field.
• 5+ years of experience in business analysis, application support, or systems implementation within merchandising, planning, or supply chain environments.
• Proven experience gathering and documenting business requirements for enterprise applications.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication, stakeholder management, and documentation skills.
• Experience with process automation, data integration, and system optimization is a plus.
• Ability to manage multiple priorities and collaborate with cross-functional teams.

• Requirements Quality:
  Accurate and complete requirements that lead to efficient development and minimal rework.
• Project Delivery:
  On-time completion of assigned deliverables and successful implementation of system enhancements.
• Data Accuracy:
  Reliable, validated data supporting core merchandising and planning decisions.
• Process Efficiency:
  Measurable improvements in productivity and planning cycle times.
• Stakeholder Satisfaction:
  Achieve an average stakeholder satisfaction score of 8.5+/10 for responsiveness, system knowledge, and solution effectiveness.

• Frequent sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Limited travel or overnight
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials
• Fluency in English is required for training, vendor interactions, and ensuring compliance with company policies and procedures
• Frequently outdoors
• Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees
• Lift approximately 50+ lbs.
• Use of fine motor hand functions

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.