Director of Infrastructure & IT Operations

Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment!

Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119

Monday – Friday, Weekends as needed, 40-50 hours per week

$160,000 - $180,000 salary

Full-time, Part-time, Temporary/Contract

• Employee Discount
• Employer-Paid Life Insurance
• Flex Time Off
• Disability Insurance
• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• 401(k) with company match

We are looking for aDirector of Infrastructure and IT Operations to assist with the management of current and future infrastructure needs.

This leader must bring a technical depth spanning large scale enterprise networks, datacenter infrastructure,Cybersecurity,Azure hybrid-cloud offerings, end user technology, complimented by strong leadership, strategic thoughtleadershipand collaboration skills. The leader will serve as the critical expert and point of contact across

WHSmith NAfor all things infrastructure transformation and IT operations. This will be a highly visible role and will work collaboratively with

WHSmith’s Executive Leadership, Enterprise Architecture,Cybersecurity, and Infrastructuretowerleadsto deliver on transformation and operational objectives.

Direct transformation and operational projects/programs, manage/direct senior managers,solution leads, contractors, project managers, and direct infrastructure resources across multiple managed services providers.

• Implement information systems that increase the efficiency ofWHSmith’semployee'senterprise wide
• Leadateamof8,ensuring project fulfillment
• Proven experience in cloud migration and developing platform solutions to support retail POS/store systems & applications
• A strong background in creating secure cloud architectures forcustomersfacing applications that are enterprise grade and highly scalable.
• Familiarity with Infrastructure Services (Cloud, Network, Data Center, Systems, Voice, IaaS, PaaS, and SaaS)
• Strong leadership, communication, consulting and influencing skills
• Strong Program/Project management, with experience leading multiple large projects
• Develop and oversee execution of IT infrastructure strategy to support company’s business strategy and growth goals
• Create strategy and oversee staff who manage public cloud andon-premises infrastructure,system sand solutions
• Definition and tracking for quarterly team goals, SLAs and KPIs for Infrastructure Support team
• Experience with hosted and private cloud managed services across multiple data centers.
• Remain current on industry best practices and trends, recommending improvements and upgrades accordingly
• Review and negotiate vendor contracts and agreements
• Define infrastructure strategies and develop appropriate roadmaps to ensure our infrastructure is capable of meeting key business and technology objectives.
• Ensure ongoing performance monitoring of the infrastructure and ensure service level agreements are met. Provide appropriate analytics, executive dashboards, and set measurable KPIs to provide operational scorecards.
• Bachelor of Science Information Technology, Infrastructure Management(or related)
• 8+ years of working in a large scale, multi-supplier environment, with at least 5 years managing large scale infrastructure and operations and 5 years designing, developing, configuring, and implementing cloud enterprise IT infrastructure with diverse solutions from multiple vendors.
• 3+ years of experience in managing multi-cloud delivery and support
• Excellent written and verbal communication skills

• Proven experience leading a technical team in a corporate environment (retail industry preferred)
• Master's Degree strongly preferred (computer science, engineering, information systems, business administrationor other industry related curriculum)
• Experience in developing the architecture of large-scale web/mobile and retail POS/store systems & applications

• Expertise in Juniper Networks ,routing and switching for corporate environments.
• Proficiency with Cisco Merakiswitches and wireless access…