Service Desk Administrator

Join to apply for the Service Desk Administrator role at Modern Technology Solutions, Inc. (MTSI).

Location:

North Las Vegas, NV. Salary: $19.50-$29.25.

• Deploy and configure desktops/laptops, printers, networking devices, and software.
• Install/upgrade operating systems and application software.
• Image systems with Microsoft Development Toolkit (MDT) and other imaging tools.
• Diagnose Windows 11, Office 365, and other application issues.
• Track and maintain computer assets using asset management tools.
• Set up new hire computer equipment and VoIP phones.
• Administer Active Directory users and groups on the domain.
• Assist users with remote access through VPN.
• Ensure all ticket communication and follow‑up is timely based on established SLA.
• Diagnose and fix problems with laptops and desktops, as company standard hardware.
• Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM).
• Review current systems and make technical/process recommendations for improving efficiency.
• Implement and maintain security standards, procedures, and guidelines for multiple platforms.
• Keep deployed systems up to date with OS, hardware, and software patches and upgrades.
• Demonstrate professionalism in response to customer requests.
• Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate.
• Research and/or contact vendors regarding technical problems and solutions.

• Strong Microsoft Windows background.
• Knowledge of various computer software applications, hardware platforms, networking components, and LAN/WAN architecture.
• Experience installing, configuring, and troubleshooting Windows Operating Systems.
• Installation and configuration of hardware and software.
• Active Directory user account configuration and maintenance.
• Proficiency in Microsoft Office suite (365 experience preferred).
• Experience troubleshooting common networking issues on client systems.
• Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers.

• Experience in a fast‑paced environment.
• Deep interest in learning and developing new skills.
• Excellent oral and written communication skills.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Excellent time management, scheduling, and organizational skills.
• Ability to work well independently and follow detailed instructions for completing tasks.
• Must be a team player and work within all levels of a project team.
• Excellent customer service skills.
• Requires proactive problem solving and troubleshooting/diagnostic skills.
• Ability to lift standard PC equipment and peripherals for the purpose of installation, moves, replacements, etc. (approximately 50 lbs.).
• Experience working in a corporate IT environment.

• An industry certification such as A+, Network+, MCSA, etc.
• Security+ preferred.
• Basic Microsoft Entra understanding.
• ITSM preferably Service Now.
• Intune.
• Endpoint Management tools, preferably Manage Engine.
• Microsoft 365 administration.

• Associate’s degree in Computer Science, Information Systems or related technical degree, or equivalent years of experience.
• Minimum of 2 years of experience in a Service Desk environment.

• Ability to obtain/maintain a DoD SECRET clearance.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industries:
  Space Research and Technology

Please note:

U.S. citizenship is required for most MTSI positions.