Front Desk Representative

Full-Time and Part-Time positions open!

Hourly rate starts at $17.50 plus commission (after 90 days goes up to $18.00)

Ensure complete guest satisfaction and provide all guests with a successful experience during their stay, through check-in and checkout, and by providing information and services in order to both meet and exceed guest needs and expectations. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Focus is on, but not limited to the following:

• Check guests in and out of the hotel in a confident, professional and friendly manner.
• Complete all checklist items for the appropriate shift
• Review special requests/needs and assist with the pre-blocking of rooms/suites
• Maintain complete knowledge of:
  • All hotel offerings, services and hours of operation
  • All hotel restaurant food concepts, menu, dress code and ambiance
  • All hotel day/nightlife concepts, menu, dress code and ambiance
  • All hotel room types/names, layout, amenities and locations
  • All hotel room rates, special packages and promotions
  • Daily arrival & departure lists
  • Scheduled daily group activities, names and location of meeting/banquet rooms
  • Local events, attractions, holiday schedules
• Performs various administrative tasks assigned by Sr. Hotel Ops Manager and Hotel Ops Managers

• One (1) or Two (2) or more years of experience in a similar role preferred
• VIP, Front Desk, Hotel experience desired
• Previous experience in a high-end luxury Gaming or Hospitality environment is desired
• High School Diploma or equivalent is required
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor and attire is to be maintained at all times
• Must have strong interpersonal and organizational skills
• Must have an outgoing personality and possess strong attention to detail skills
• Consistently offer professional, friendly and engaging service
• Must be able to perform and strive in a team environment
• Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
• An intermediate to proficient understanding of computer systems such as:
  Opera, Go Concierge, Hotsos, Microsoft Word, Excel & Outlook is preferred.
• Must be 21 years of age or older