Butler Villa Services

Job Description

The Villa Service Butler is responsible for providing exceptional personalized service to all Villa Suite guests. A Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail orientated and courteous. A Butler proactively seeks new ways to impress our VIP guests, creates solutions to problems, and reacts to requests, comments, or challenges efficiently and according to company standards.

A Butler is well-organized and conducts him/herself with integrity and accountability at all times.

• Responsible for preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences.
• Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards.
• Greeting and escorting guests to and from their Villa/Suite and their preferred destinations.
• Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing.
• Arrange all in-room or Spa and Salon services.
• Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions.
• Coordinates transportation pick-ups or drop-offs and procures off-property guest requests.
• Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.
• Must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality at all times.
• Actively communicates and assists all supporting departments (Ex: Housekeeping, Engineering, Security, Floral/Horticulture, Sound & Video) to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion.
• Communicates information received from guests, hosts, peers, and management in a clear and professional manner.
• Maintains the Wynn standards of service with guests and co-workers at all times.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution-oriented, avoids conflict and gossip, stays on task, and promotes teamwork.
• Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all.
• Understands safety is a priority and always follows department and company safety and health code standards.
• Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities.
• Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests.
• Attends required meetings and training classes and incorporates knowledge gained into daily work practices.
• Performs all other job related duties as assigned.

Qualifications:
Qualifications

• Should have at least 2 years of Food and Beverage experience preferable in gourmet fine dining. Good knowledge of food service, wine, and bartending skills.
• Candidate must be able to work efficiently within a team environment. Must be a respectful and courteous team player.
• Must possess a positive, “whatever it takes” attitude and maintain a positive attitude especially during stressful periods.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Should possess excellent communication skills. Effective listening skills with strong decision-making abilities necessary.
• Must be able to communicate in English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Must be able to manage multiple tasks and be detailed oriented while maintaining service integrity.
• Must be available to work all shifts and days. Requires a willingness to work beyond the average work day of 8 hours and be flexible to adjust work hours and schedule to cover all shifts…