Assistant General Manager, Pool

Overview

Summary Statement The Pool Assistant General Manager is a key leadership role responsible for supporting the General Manager in overseeing the daily operations of the pool deck and all front of house functions within the bars and restaurant. This role focuses on maintaining service standards while managing staff productivity and operational efficiency.

Summary Statement The Pool Assistant General Manager is a key leadership role responsible for supporting the General Manager in overseeing the daily operations of the pool deck and all front of house functions within the bars and restaurant. This role focuses on maintaining service standards while managing staff productivity and operational efficiency.

• Assist with overseeing all aspects of the pool experience, including staff management (servers, bartenders, cabana and pool attendants, lifeguards) and collaboration with the Security and Retail teams.
• Aid in coordinating with Facilities and Environmental Services to ensure optimal maintenance, cleanliness, and presentation of the pool deck and dining areas.
• Review budget and monitor labor with the use of software systems.
• Provide guidance on rates and inventory to maximize revenue by working with Revenue Strategy on dynamic pricing.
• Adhere to SNHD Health Standards for pool sanitation and F&B Health Standards.
• Ensure team members adhere to Resorts World Company guidelines as stated in team member training manual and team member handbook.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

• At least four years of experience within Restaurant/Pool Operations or Hotel Operations in a similar or related field.
• At least two years of previous management experience in a similar or related field.
• Able to utilize guest service satisfaction performance metrics from stay satisfaction Surveys, Trip Advisor, Yelp, etc. to generate action plans to address service opportunities.
• Working knowledge of Microsoft Office applications, point of sale systems, property management and restaurant management systems.
• Ability to effectively communicate in English.
• Able to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to maintain confidentiality of information.
• Ability to work outdoors, especially during the summer season.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 21 years of age.

• Strong strategic planning, project management skills, and superior decision-making while managing multiple priorities.
• Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
• Polished appearance and demeanor.
• Excellent organizational and customer service skills.
• Ability to successfully mentor a team.
• Experience managing a workforce of at least 50 employees.
• Forbes Five Star/AAA Five Diamond experience.
• Ability to understand and speak multiple languages.
• Previous experience managing employees using a collective bargaining agreement.
• Previous experience working in a large, luxury resort setting.

• Proof of eligibility to work in the United States
• Position required licenses:
  Food Service Card, Alcohol Awareness, Lifeguard Certification

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Extreme weather conditions
• Prolonged walking/standing.
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 50 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS)…