Floor Manager

5 days ago Be among the first 25 applicants

This range is provided by Westgate Resorts. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$57,500.00/yr - $57,500.00/yr

Las Vegas, NV

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world‑class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment;

and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Housekeeping Floor manager is responsible for planning, organizing, and developing of the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.

• Assists Executive Housekeeping Manager in following-up with team members on failure to meet Job Performance requirements and violation of Rules and Policies by creating, issuing, and maintaining order of discipline in accordance with departmental and company policies.
• Schedules and listens to Step ones from team members in their areas. Also any concerns and or feedback.
• Supervise the team members of all assigned floors and ensure all rooms, work areas, service areas and guest areas are cleaned and maintained to standards.
• Uphold Company and Department Policies and Procedures including highest standards of cleanliness, service, safety, and conduct.
• Maintain the integrity of the room inspection program for Guest Room Attendants and management.
• Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
• Establish a good work environment that promotes teamwork, performance feedback, mutual respect, and team member satisfaction.
• Conduct team member pre-shifts and engage in regular communication throughout duty shift with team members to ensure successful operation.
• Work closely with leadership and provide feedback to ensure proper scheduling of team members to clean rooms in a timely manner. In the absence of a department administrator or scheduler, must be able to assign rooms to GRAs on designated floors.
• Conduct quality and safety inspections of all rooms, staircases, hallways, and service areas.
• Maintain records and submit HotSOS work orders including repairs needed.
• Ensures the proper maintenance of all equipment. Coordinate repairs and/or replacement of used and damaged equipment on assigned floors.
• Maintain confidentiality of department affairs.
• Maintain housekeeping supplies and inventory on assigned floors. Monitor the issuance of supplies for the floor. Responsible for the overall usage of products as directed by the budget.
• Responsible for all requests made by Front Desk, Executive Requests, Etc. Inspect VIP rooms and ensure all housekeeping special requests are met for these guests prior to arrival and during their stay.
• Instruct all team members on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Perform and submit required number of room and floor inspections to the Assistant Director or Director.
• Calls-in/Enter status of all rooms, work orders, and carpets to be shampooed.
• Utilize proper procedures for entering/cleaning a guest room. Ensure accuracy and final status of rooms is updated in LMS.
• Ensure team members are clocking in and out in accordance with the company policy. Overtime, if any, is pre-approved by leadership and based on hotel occupancy or hotel activity.
• Complete…