Sales Agent - In Suite Dining

Position Overview

Position Overview: The primary responsibility of the In Suite Dining Sales Agent is to provide exceptional service to Venetian Resort Hotel Casino guests in personal In Suite dining and provide amenity services. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Answer the phones according to Venetian standards. Use a defined script to greet guests and determine how to be of assistance.
• Take orders correctly, enter them into Micros and contact ISD for appropriate service.
• Keep driver’s license and all boards up to date with arrivals, departures and service needs.
• Respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer, research the answer and respond in an appropriate manner.
• Know, adhere to and practice all aspects of Unmatched Service Standards.
• Record all pertinent data into the guest profile as needed.
• Deliver and refresh all amenities.
• Ensure proper handling of equipment and proper lifting techniques; this is to be regularly checked by a supervisor.
• Operate Micros to standard to order food and beverages.

• Answer the phones according to Venetian standards. Use a defined script to greet guests and determine how to be of assistance.
• Take orders correctly, enter them into Micros and contact ISD for appropriate service.
• Keep driver’s license and all boards up to date with arrivals, departures and service needs.
• Respond to guest requests and answer questions about the Venetian Resort Hotel Casino and Las Vegas. When unable to answer, take the time to research the answer and respond in an appropriate manner.
• Know, adhere to and practice all aspects of Unmatched Service Standards.
• Record all pertinent data into guest profile as needed.
• Deliver and refresh all amenities.
• Must be regularly checked by supervisor to ensure proper handling of equipment and proper lifting techniques.
• Operate Micros to standards to order food and beverages.

• Record closed checks to SOPs.
• Assist in inventories of products, supplies and equipment.
• Clean and maintain work areas to Venetian Resort Hotel Casino standards.
• Work in an appropriate non-hazardous manner avoiding self-injury and unsafe work methods.
• Fulfill guest’s requests as long as they are safe, legal and economically sound.

• Provide a service or assistance to meet the needs of a guest, client or customer. Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily. Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High school Diploma or equivalent.
• Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Food Handler’s Card and any other certification or license, as required by law or policy.
• Minimum 2 years of service experience in a first class hotel, casino, restaurant or related hospitality area.
• Advanced understanding of food and beverage products…