Housekeeping Supervisor

Overview

The primary responsibility of the Housekeeping Supervisor is to supervise housekeeping employees, assign workload, inspect rooming areas and enforcement of all department and company policy and procedures. This position also exhibits a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Supervision of housekeeping employees.
• Conduct multiple physical inspections of hotel rooms, suites, guest common areas and employee areas.
• Assist hotel guest with inquires and or problem resolution.
• Maintain department and company rules and regulations and insure prompt and fair enforcement.
• Evaluate employee’s performance and make recommendations.
• Provides subordinates with guidance and information to ensure productivity is efficient and effective.
• Maintain departmental rules and procedures as approved by the Directors of Housekeeping.
• Performs other duties and responsibilities as assigned.

• Guest Room Attendant Employees.
• Housepersons Employees.
• Utility Housepersons Employees.

• Excellent interpersonal, problem solving and customer service skills.
• Professional appearance and demeanor.
• Ability to effectively communicate in English, in both written and oral forms.
• Minimum age requirement is 21.
• High school diploma or equivalent.
• Supervisory experience preferred, but not required.
• Bi-Lingual Spanish speaker, preferred, but not required.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.