Housekeeping Manager; Swing Shift

Housekeeping Manager (Swing Shift) at Fontainebleau Las Vegas

The Housekeeping Manager oversees all housekeeping operations, ensuring the highest standards of cleanliness, guest and Member satisfaction, and operational efficiency. The role leads a team of housekeeping staff, demonstrates meticulous attention to detail, and delivers exceptional service for positive guest experiences, including enhanced Member engagement.

• Manage daily activities of assigned work areas, ensuring thorough cleaning of all room types, corridors, storage areas, ice machines, locker rooms, hallways, and stairwells.
• Lead and supervise housekeeping staff, providing guidance, feedback, and support for consistent performance and protocol adherence.
• Participate in the interview and selection of new Members.
• Conduct regular inspections of guest rooms and public areas, maintaining high cleanliness levels and brand standards.
• Update hourly Members on the latest policies and procedures within the company and department.
• Oversee inventory of housekeeping supplies, linens, and amenities for proper storage, distribution, and reordering.
• Recommend new equipment and amenities to adhere to safety and service guidelines and expectations.
• Assist in budget planning for the housekeeping department and monitor expenses to maintain cost efficiency.
• Address guest feedback and concerns related to housekeeping promptly and resolve issues.
• Seek opportunities to enhance Member and guest experiences.
• Effectively counsel and discipline Members that violate department policies, practices, or procedures.
• Participate in performance reviews and provide regular feedback to Members.
• Follow safety protocols, including proper handling of cleaning chemicals and adherence to OSHA standards.
• Collaborate and communicate with other departments such as front office and engineering.
• Elevate individual and departmental performance for all Members.
• Open and flexible for temporary or permanent duties; responsibilities may be added or modified as deemed necessary.

• High School diploma or equivalent.
• Minimum of three (3) years of progressive housekeeping management experience in a large luxury resort.
• Preferred experience with opening a 3,000+ room property.
• Knowledge and deep understanding of all aspects of hotel operations and housekeeping division functions.
• Union experience.
• Able to multitask and handle stressful situations in a calm professional manner and exhibit good judgment.
• Experience with managing schedules, labor standards, and service recoveries.
• Ability to lead, mentor, and hold Members accountable.
• Preferred knowledge of Forbes Travel Guide training.
• Bilingual English and Spanish proficiency is a plus.
• Must present oneself in a confident, polished, well groomed, and professional manner.
• Proficiency with Microsoft Office, Outlook, HotSOS, Rex, and other housekeeping software.
• Knowledge of pertinent labor laws and OSHA regulations.
• Highly motivated and energetic personality with strong commitment to excellence in hospitality.
• Effectively achieves business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; monitoring and evaluating results.
• Actively influences and drives collaboration with individuals or groups at various levels within and outside the organization.
• Provides leadership and direction contributing to the success of the organization through engaging, developing, mentoring, and elevating all Members.
• Demonstrates the ability to maintain consistent and high-quality service levels.
• Possesses strong leadership skills by effectively organizing, delegating responsibilities, rapid problem solving, and clear communication.
• Excellent customer service and interpersonal skills to deal effectively with all business contacts.
• Excellent organizational skills; able to function under time constraints and deadlines with attention to detail.
• Must have open availability to work a flexible schedule that may include nights, holidays, and weekends.
• Work in a fast‑paced, busy, and somewhat stressful environment.

This position supervises Room Attendants and Housepersons.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and…