Senior Hotel Operations Manager

Overview

Lead with energy, hospitality, and a guest-first mindset that reflects the Circus Circus brand and service standards

• Use extensive knowledge of the hospitality industry to solve complex operational challenges in real time
• Proactively identify and remove barriers that hinder quality guest service, efficiency, or team performance
• Provide strong leadership, coaching, and development to supervisors and team members, ensuring accountability and recognition
• Implement and oversee rate strategies to maximize hotel revenue while maintaining guest value and satisfaction
• Closely monitor occupancy trends, demand forecasts, and market conditions to inform pricing and staffing recommendations
• Conduct frequent lobby and front-of-house inspections to ensure cleanliness, safety, and brand standards are consistently met
• Collaborate with Marketing and Revenue teams to support strategies that increase occupancy, guest loyalty, and market share
• Partner closely with department supervisors to identify opportunities for process improvements and operational efficiencies
• Proactively communicate operational challenges, trends, and solutions to senior leadership
• Lead the development of short- and long-term departmental objectives aligned with property goals
• Monitor progress toward objectives and prepare clear, data-informed status reports for leadership
• Establish and reinforce empowerment guidelines for department employees to resolve guest concerns effectively
• Clearly define boundaries of employee responsibilities and decision-making authority
• Document and escalate any issues that may impact service delivery, guest satisfaction, or business results
• Prepare, manage, and meet or exceed departmental budgets while maintaining fiscal accountability
• Provide justification for budget variances and support proposals for new initiatives or capital needs
• Ensure department operations manuals are current, accurate, and aligned with best practices
• Stay current on industry trends, emerging technologies, and innovations in hotel operations
• Model and uphold the highest level of customer service across all departments at all times
• Maintain accountability for the day-to-day performance of the Front Desk and Room Reservations
• Perform all duties as deemed necessary for the success of the department and property

• Three (3) or more years hotel operations supervisory experience in a major hotel resort required
• Demonstrated experience in developing, implementing, and evaluating guest service standards
• Strong working knowledge of property management systems (e.g., LMS, Infinium, JWalk)
• Proven ability to analyze complex operations and implement effective, sustainable solutions
• Must be able to work varied shifts, including nights, weekends, and holidays
• Communicate effectively in English, both verbally and in writing
• Professional appearance, executive presence, and strong leadership demeanor required

This employer is an Equal Opportunity Employer and is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.