Operations Manager

Compensation Type

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

The Springhill Suites Las Vegas offers the best value for an unforgettable Vegas experience. Next to the Las Vegas Convention Center & minutes from The Strip. Soak up the Vegas sunshine from our rooftop pool. Take in dazzling views of the city, including the Las Vegas Sphere. Other amenities include no resort fee, free Wi-Fi, 24/hr fitness center, onsite parking & dining.

With some of the largest guest rooms in Vegas, guests can enjoy separate seating areas with mini-fridges, microwaves, and coffee makers. Separate vanities in the bathroom ensure privacy & efficiency for you and your travel companions. When you want a change of scenery from the casinos, clubs, and shows, we recommend a day trip to the desert. Take a helicopter tour, visit Red Rock Canyon, or play a round of golf.

The Operations Manager’s function is to oversee and assist with the daily operations of the Front Office, Food & Beverage, and Housekeeping while assisting with all aspects of the guest experience.

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understand and evaluate complex information from various sources to meet objectives.
• Maintain confidentiality of information.
• Perform other duties as requested by management.
• Must have an active Nevada Alcohol Awareness or TAM card.
• Must have an active Nevada Food Handler Card.
• Assist the General Manager and Assistant General Manager with managing Front Office operations; support other departments in the hotel (F&B, Housekeeping and Engineering).
• Provide strong lobby presence to assist guests.
• Provide all aspects of shift coverage in F&B operations as needed.
• Balance the hotel room type inventory.
• Ensure all areas of the lobby and F&B operations meet Paramount standards (cleanliness, guest access controls, bathroom cleanliness, outdoor conditions, elevator cleanliness and functionality, signage).
• Handle guest requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift.
• Perform some Night Audit functions and produce Night Audit reports as needed.
• Prepare, copy, and distribute reports as required.
• Attend and…