Assistant General Manager - Airport Lounge

Overview

The Assistant General Manager will be responsible for daily operations of the new premium lounge, by Airport Dimensions supporting the Sapphire Lounge by The Club opening in the Harry Reid International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery.

This is a hands-on manager role and will be very active in daily operations. The Assistant General Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. Will report directly to the General Manager and can be asked to assist with all duties falling under the General Manager.

This is a seven-day operation; candidates must be available to work weekends and holidays when needed.

• Hospitality Focus: focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm spirited.
• Guest
  
  Experience:
  
  Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint;
  
  and treating the guest as valuable.
• Decision Making:
  The ability to make a good decision or lead a good decision-making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide.
• Communication and Influence:
  Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question. Role will require intermediate negotiation, influence, cooperation, tact, ability to articulate clearly, use of correct grammar, cultural context, and diplomacy, etc.
• Team Building:
  The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. This includes clearly communicating and reinforcing goals of team, unity, cooperation, and excellence.
• Integrity / Honest:
  Behaving in an honest, fair, and ethical manner through all words and actions. Modeling high standards of ethics.
• Developing Others:
  The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction.
• Technical Credibility:
  Full use and application of standards, principles, theories, concepts, and techniques in area of expertise. Focuses primarily on own area of specialty. Exposure to related disciplines.
• Analytical Thinking:
  The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions. Draws appropriate conclusions, generates viable alternative solutions to a question or a problem, and evaluate the consequences of choosing each alternative.
• Continual Learning:
  Assess and recognizes own strengths and weaknesses and pursues self-development.

• Active in the daily operations
• Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
• Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
• Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
• Ensures lounge is operating at a high level
• Consistently deliver exceptional guest experiences to guests
• Maintains…