Baggage Handler

Position Overview

The primary responsibility of the Baggage Handler is to assist guests by unloading luggage from buses, vans or other transportation and properly routing luggage for storage or delivery. All duties are to be performed in accordance with departmental and The Venetian Resort Hotel Casino’s policies, practices, and procedures.

• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Assists the guest by transporting luggage to its proper location and meets all guest requests.
• Stores guest luggage in the proper storage location and accurately records the storage information.
• Retrieves luggage from storage for Luggage Agents or guests as needed.
• Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Identifies and explains hotel and suite facilities and features to guests.
• Performs other tasks as assigned by management.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Perfoms other related duties as assigned.

• Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
• Assists the guest by transporting luggage to its proper location and meets all guest requests.
• Stores guest luggage in the proper storage location and accurately records the storage information.
• Retrieves luggage from storage for Luggage Agents or guests as needed.
• Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Identifies and explains hotel and suite facilities and features to guests.
• Performs other tasks as assigned by management.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Consistent and regular attendance is an essential function of this job.
• Perfoms other related duties as assigned.

Additional duties as assigned by management and in alignment with department needs.

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules…