Butler

Position Overview

The Butler is responsible for providing personalized and anticipatory service to discerning clients, ensuring a seamless and memorable guest experience. The Butler offers bespoke service tailored to individual preferences, while maintaining the highest standards of hospitality, etiquette, and discretion.

• Greet guests warmly and professionally, creating a welcoming and courteous atmosphere upon arrival.
• Provide personalized and anticipatory service, attending to guests’ needs and preferences with attention to detail.
• Ensure guest rooms and suites are meticulously prepared and maintained, including arranging amenities, preparing personalized welcome notes, and managing turndown service.
• Assist with dining arrangements, serving meals, and offering personalized dining suggestions to guests.
• Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guests’ preferences.
• Offer concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests.
• Assist with clothing and wardrobe management, including packing and unpacking, laundry, and pressing services.
• Identify and recognize VIP and returning guests, ensuring their preferences and expectations are met and exceeded.
• Establish and maintain positive and professional relationships with guests, anticipating their needs and preferences.
• Adhere to the highest standards of etiquette and protocol, maintaining an unobtrusive and discreet presence while providing exceptional service.
• Assist with the planning and execution of special events, dinners, and celebrations, ensuring a flawless and memorable experience.
• Ensure all service areas, including pantries and butler stations, are well‑organized and stocked with supplies.
• Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the appropriate management.
• Maintain a valid driver’s license and a clean driving record.

• High school diploma or equivalent required.
• Previous experience in a luxury hospitality setting, preferably in a similar butler or guest services role, is highly desirable.
• Demonstrated experience in delivering personalized service and exceeding guest expectations is a significant asset.
• Proficiency in multiple languages is a plus; proficiency in Mandarin is a plus.
• Strong understanding of personalized service and etiquette.
• Maintain a high level of professionalism, be impeccably groomed, poised and polished, and adhere to the highest standards of etiquette.
• Deep passion for serving others and an unwavering commitment to guest satisfaction are fundamental to this role.
• Ability to anticipate guests’ preferences and provide anticipatory service is vital.
• Excellent communication and interpersonal skills, with a polished and gracious demeanor.
• Meticulous attention to detail.
• Ability to understand and respect the customs and preferences of guests from various backgrounds.
• Efficient time management and the ability to prioritize effectively.
• Discretion and professionalism in handling confidential information and guest interactions.
• Knowledge of fine dining, wines, and beverage service protocols.
• Ability to collaborate with other resort departments, such as housekeeping, culinary, and front desk, is vital for seamless guest experiences.
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends, and work in a fast‑paced, busy, and somewhat stressful environment.
• Possession of a valid driver’s license.

$24.04 per hour