Priority Lounge Agent - Cosmopolitan

Priority Lounge Agent - The Cosmopolitan page is loaded## Priority Lounge Agent - The Cosmopolitan locations:
Property - The Cosmopolitan time type:
Part time posted on:
Posted Todayjob requisition :
271272

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** As a Priority Check-In Lounge Representative at The Cosmopolitan of Las Vegas, you’ll be the first impression of a bold, unforgettable experience. From the moment guests arrive, you’ll go beyond the basics of check-in — anticipating needs, curating personalized touches, and ensuring every interaction feels effortless and exclusive. In this role, you’ll transform arrivals into signature WOW moments that define what makes The Cosmopolitan unlike anywhere else.
** THE STARTING RATE:** $21 per hour
** THE DAY-TO-DAY:
*** Open the Priority Lounge daily by following department standards including but not limited to: running LMS/Opera reports for guest arrival and departure information, and assigning rooms for Priority arrivals
* Ensure the Priority check-in/out process is thorough, efficient and flows smoothly while facilitating an excellent working relationship between the property and the guest
* Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered
* Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting MGM Rewards enrollment & benefits to our guests
* Resolve guest bills with casino services for any additional food, beverages or show tickets
* Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
* Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
* Close the Priority Lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, run next day arrival reports, forwarding phones and locking the Priority lounge.
** THE IDEAL CANDIDATE:
*** High School Diploma, GED or equivalent required
* 1+ Years of Prior Relevant guest service experience preferred
* 1+ Years of Prior Relevant Front Desk or Concierge experience highly preferred
* Food Handler’s Card required to start
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally.
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room.
* Free parking on and off-shift.
* Health & Income Protection benefits (for eligible employees).
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a…