Attendant - Banquets Beverage

Overview

Position Overview: The primary responsibility of a Banquet Beverage Attendant is to ensure that all guests are drinking responsibly and not over-indulging in alcoholic beverages and to interpret the needs of the guests and see that these needs are met in a timely, positive manner and to strive for guest satisfaction in each and every guest encounter. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Anticipates guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintains positive guest relations at all times.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Resolves guest complaints, ensuring guest satisfaction.

Monitors and maintains cleanliness, sanitation and organization of assigned work areas.