Coordinator - Hotel Operations Group Services

Overview

Position Overview: The primary responsibility of the Coordinator - Hotel Operations Group Services is to ensure that the group/convention’s and Meeting Planner’s needs are attended to promptly, in a warm & friendly manner. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• To assist the Conference Manager and Sales Department in preparation of group arrival and any special needs.
• To work with supporting departments within The Venetian Resort in a joint effort to give the perception of seamless yet impeccable service.
• Assist the Conference Manager and Sales Department in preparation of group arrival and any special needs.
• Always maintain a professional self-presentation and demeanor, ensure you are prepared to meet and speak to clients upon request.
• Ensure that the group/convention’s and Meeting Planner’s needs are attended to promptly, in a warm & friendly manner.
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards Of Conduct

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• 1 year of experience in Front Office and LMS.
• Bi-lingual in another language preferred.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

• Must be able to lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability to stand, walk, stretch, bend and kneel for prolonged periods.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to environmental factors such as noise, dust, and cigarette smoke.