Group Reservations Specialist

Overview

Location: Las Vegas, NV (On-site)

Schedule: Monday - Friday 10:00 am - 6:30 pm

Join Vacatia And Help Deliver Exceptional Group Experiences Vacatia is an innovative hospitality company reinventing the vacation ownership and rental experience. We blend technology, hospitality, and design to create smarter, more connected stays for guests, owners, and partners. We’re currently seeking a Group Reservations Specialist to support our growing group business and ensure seamless, high-touch service from booking through post-stay follow-up.

As a Group Reservations Specialist, you’ll manage group reservations, coordinate room blocks, and serve as the primary point of contact for group clients and internal teams. You’ll play a key role in delivering accurate reservations, smooth arrivals, and timely billing while ensuring every group feels supported and valued.

• Entering and managing group reservations and room blocks in Cloudbeds
• Coordinating with Sales, Operations, and Reservations teams to ensure accuracy and readiness
• Serving as the main client contact for group inquiries, VIP requests, and special accommodations
• Creating booking links and reservation forms for individual-pay groups
• Managing group resumes, reporting, and weekly updates
• Reviewing and processing group billing, master bills, and final folios
• Supporting post-stay follow-up, including billing reconciliation and commission or rebate

• High school diploma or GED required; equivalent experience considered
• Previous customer service experience required; hospitality or reservations experience preferred
• Experience with group bookings, room blocks, or property management systems is a plus
• Strong attention to detail and ability to manage multiple deadlines
• Excellent written and verbal communication skills
• Professional, organized, and collaborative work style

• Be part of a growing, forward-thinking hospitality company
• Play a visible role in delivering exceptional group and guest experiences
• Collaborate with cross-functional teams in a fast-paced environment
• Opportunity to build expertise in group reservations and operations

This role is based in Las Vegas, NV, with on-site based on business needs. Standard business hours apply, with occasional weekend support as required. The position requires the ability to manage multiple priorities in a fast-paced, service-oriented environment.

Vacatia, Inc. is an Equal Opportunity Employer M/F/D/V and is committed to building a diverse and inclusive workforce.