Executive Host - Casino

Position: EXECUTIVE HOST - CASINO
Job Type

Full-time

Description

POSITION SUMMARY: The Executive Casino Host is responsible for establishing and developing relationships with identified VIP guests and leveraging expertise and amenities to drive incremental revenue. All duties are performed in accordance with department and property policies, practices, and procedures.

Top 5 Specific Job Functions:

• Manages guest requests and owns all complaints; resolves issues immediately and follows up to ensure the guest's satisfaction, with a focus on building long-lasting relationships
• Manages guest reservations by using LMS and other gaming systems
• Exercises discretion and independent judgment when evaluating guest activity, frequency of stay, and total spend, to determine guest incentives like comps, upgrades, room revisions, and special rates for current and future reservations
• Develops collaborative relationships and synergy with all support departments, such as Casino Operations, Sales & Catering, Facilities, Security, Housekeeping, Front Desk, Front Office, F&B, and Executive Offices
• Provides strategic input into the creation and execution of the department's strategic plans to grow revenue streams

Other Specific Job Functions:

• Provides strategic input into the development of marketing plans to create new and further cultivate guest relationships to grow the database and increase client levels, including hosting and managing the coordination of special events for existing, inactive, and potential guests
• Provides strategic input into ways to further enrich the guest experience and offer unique guest experiences aligned with the brand attributes
• Stays abreast of property and departmental goals
• Generates calls to qualifying guests and achieves the conversion percentage goal for future reservations
• Corrects or modifies systems and structures that create problems or impede commitment to excellence in service
• Reviews received guest surveys and addresses possible departmental/service opportunities for improvement
• Supports departmental strategies for guest service, team cooperation, financial responsibility, and asset management
• Supports a culture of integrity, teamwork, and respect to ensure the long-term continued growth and profitability of the department
• Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Other related job duties as necessary

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

Required:

• Must be at least 21 years of age
• A minimum of 2 years of experience as an Executive Host in a gaming or hospitality environment, excellent communication, and written skills.
• Excellent customer service skills, with sales experience
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High School diploma or equivalent
• Working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Able to effectively communicate in English, in both written and oral forms
• Strong verbal and written communication skills

Preferred:

• Working knowledge of LMS and ATI
• Bachelor's degree in a related field
• Experience working in a similar resort setting

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Registration
• Alcohol Awareness Card

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.