General Manager, Lounge

The General Manager Lounge (GM) is the strategic leader of a high-volume, luxury bar and restaurant, responsible for driving operational excellence, financial performance, and guest satisfaction. This role oversees all aspects of venue management from team leadership and service execution to marketing strategy and compliance, ensuring the venue delivers an exceptional guest experience aligned with the brand’s upscale identity. The GM leads department heads, supervises operations, and cultivates a high-performance culture through coaching, accountability, and innovation.

• o:
  
  Maintain full visibility across the venue to ensure ambiance, service, and cleanliness meet luxury standard
• s.Address guest opportunities with professionalism and resolve issues to ensure satisfaction and loyalt
• y.Drive revenue and profitability through strategic planning, cost control, and sales initiative
• s.Oversee budgeting, forecasting, and P&L management; ensure timely variance reporting and financial accurac
• y.Lead recruitment, onboarding, training, and performance management of all staff and management persone
• l.Approve purchase orders, manage inventory levels, and enforce strict inventory control
• s.Ensure compliance with health, safety, sanitation, and licensing regulations (SNHD, OSHA, Gaming, Fire Dept.
• ).Collaborate with Public Relations and marketing teams to execute campaigns that elevate brand visibility and drive traffi
• c.Maintain highest standards of food and beverage quality, presentation, and service consist enc
• y.Monitor market trends and competitor activity to identify growth opportunities and refine strateg
• y.Oversee venue’s social media presence and ensure alignment with brand voice and promotional goal
• s.Partner with Sales and Events teams to ensure flawless execution of private events and banquet
• s.Maintain open communication with executive leadership and report major operational update
• s.Ensure accurate completion of financial reports, payroll, scheduling, and operational documentatio
• n.Support entertainment and technical production to create a dynamic and engaging guest atmospher
• e.Enforce responsible alcohol service protocols and manage intoxicated or disruptive guests with discretio
• n.Oversee daily opening, running, and closing duties; ensure all areas are clean, stocked, and guest read
• y.Participate in promotional activities, modeling programs, and media campaigns as neede
• d.Use personal device for operational tasks, communication, and document revie

• to:
  
  Working knowledge of food and wine evaluation and selecti
• on.
  
  Proficient in financial manageme
• nt.
  
  Familiar with restaurant management software system(
• s).Ability to effectively communicate in Engli
• sh.
  
  Polished appearance and demean
• ls.
  
  Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedur
• es.
  
  Ability to successfully lead and mentor a te
• am.
  
  Ability to work varied shifts, including nights, weekends and holid

• nce:
  
  Minimum 5 years of experience in high-volume hospitality (restaurant, nightclub, dayclub, or entertainment ven
• ue).Minimum 3 years in a senior leadership or general management r
• ole.
  
  Must be at least 21 years of
• age.
  
  Proven track record of managing luxury hospitality operati
• ons.
  
  High school dipl

• rred:
  
  Bachelor’s degree in hospitality, Business, or related f
• ield.
  
  Experience with POS systems (Micros, UrVenue, FEVO, e
• tc.).Background in luxury resorts, beach clubs, or nightclub environm
• ents.
  
  Experience in marketing, event planning, and brand develop

• tions:
  
  Proof of eligibility to work in the United S
• tates.
  
  Ability to obtain the foll
• owing:
  
  Food Handle
• r Card Alcohol Awarenes
• s Card Non-Gamin

• nctions.
  
  Must be tolerant to varying conditions of noise level, temperature, illumination and air
• quality.
  
  Prolonged sitting/s
• tanding.
  
  Bending and r
• eaching.
  
  Transporting, pushing, pulling, lifting and maneuvering items weighing up to
• 10 lbs.
  
  Eye/hand coord
• ination.
  
  Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instr