In Room Dining Sales Member - On Call

POSITION OVERVIEW

The Sales Member is responsible for answering guest calls following call center service standard guidelines. Sales Members are responsible for accurately determining the guest’s food and beverage requirements and enhancing the In Room Dining experience through a sincere use of sales and guest service techniques.

The following and other duties may be assigned as necessary:

• Promptly answer all incoming phone calls and provide a positive initial greeting with a sincere willingness to assist
• Responsible for accurately obtaining details of the guest’s needs via the phone by asking appropriate questions and providing informative responses to determine each guest’s specific food and beverage requirements
• Responsible for communicating the guest’s detailed food and beverage requirements through the point-of-sale system including guest name, room number, number of guests and the requested/promised time of delivery
• Thoroughly understand and explain the menu items and preparations
• Responsible for determining guest billing information and/or payment status
• Display knowledge of the resort, hotel features, and services including all outlets, hours of operation, activities, and events
• Required to work Dispatch and Amenity assignments in rotation
• Dispatch responsible for accurately tracking all In Room Dining deliveries and retrievals via the In Room Dining Turn Sheet / Retrieval Matrix
• Responsible for monitoring HotSOS and radio/pager systems, dispatching Bus Persons or Food Servers for guest timely table retrieval
• Responsible for administration of the In Room Dining amenity program through report generation in the HMS property management, Alice, and Info Genesis point of sale systems
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent
• Minimum of one (1) year experience working in In Room Dining or equivalent
• Excellent communication and customer service skills
• Ability to work efficiently within a team driven environment
• Ability to understand and explain menu items and preparations
• Highly organized and ability to take food orders and make recommendations to create a complete In Room Dining experience
• Ability to apply positive personalized service to every guest’s interaction
• Passion for guest service and hospitality service industry
• Must be willing and able to work a flexible schedule to include holidays, nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position will not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to…