Senior Catering Sales Manager - Waldorf Astoria Las Vegas

Job Description – Senior Catering Sales Manager – Waldorf Astoria Las Vegas ()

Waldorf Astoria Las Vegas, 3752 S Las Vegas Blvd, Las Vegas, NV 89158

The iconic Waldorf Astoria is seeking a Senior Catering Sales Manager to join the team at the award‑winning Las Vegas property! Located in the heart of the Las Vegas Strip, this luxurious hotel has 389 rooms, 6 food and beverage outlets, and 12,000 square feet of meeting space. This includes a 3‑meal restaurant, fine dining restaurant, tea lounge, bar, pool cafe, and in‑room dining.

In this role, you will be selling and servicing events, primarily focusing on local catering. This will include selling our outlets as well.

• Negotiate business through proposals and contracts to close business.
• Creative design of menus and events to maximize revenue and event experience.
• Maintain existing relationships with corporate and social accounts.
• Event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events.
• Handle complex events, ensuring a seamless turnover from sales to service back to sales.
• Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
• Serve as the event planner's primary contact following turnover on property and is responsible for client experience.
• May support and act on the behalf of the Director of Catering and Events.
• Organize, plan and prioritize duties by developing plans and goals.
• Communicate timely to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating issues and determining the best solution.
• Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections.
• Attend daily Business Review Meeting to strategize as a team to determine best function space to propose to new business.
• Engage in outside sales activities to discuss business opportunities and entertain customers in local and assigned markets.
• Direct site visits for respective accounts and participate in industry and customer events.
• Obtain deposits and review and approve final billing.
• Be flexible with schedule to accommodate based on scheduled events.
• Other duties as necessary based on business needs.

• At least 2 years of hospitality related experience at management level.
• Knowledge of hotel property management systems (Delphi.fdc).
• Relevant degree in business development or a related business field from an academic institution.
• Demonstrated values:
  Hospitality, Integrity, Leadership, Teamwork, Ownership, and sense of urgency & discipline.
• Key attributes:
  Quality, Productivity, Customer Focus.

• Access to pay when you need it through Daily Pay.
• Medical Insurance Coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑Free Education – access to a wide variety of educational credentials.
• 401(k) plan and company match.
• Hilton Shares – employee stock purchase program (ESPP) with 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

* Available benefits may vary depending upon property‑specific terms and conditions of employment.