Personal Concierge; Part-Time - Waldorf Astoria Las Vegas

Position: Personal Concierge (Part-Time) - Waldorf Astoria Las Vegas
** A Personal Concierge is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability *
* ** What will I be doing?*
* ** As a Personal Concierge, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:*
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** Contacts guests through pre arrival e mail process and pre arrival phone calls to welcome the guest and ascertain their needs and special arrangements, as well as arrival time  Personal Concierge will ensure that all relevant departments are advised of the guest's history, requests, and preferences prior to arrival *
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** Coordinates and responds to all guest requests by assessing the guest needs and requests and then adding personal recommendations/touches to achieve maximum guest satisfaction*
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** Provide a warm and personal welcome experience to guests*
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** Completes the pre registration and registration process for all TWS guests*
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** Escorts guest to guestroom and provide orientation of room services/amenities offered*
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** Off guest appropriate departure services and provide guest with a farewell letter, as well as post departure correspondence*
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** Independently owns VIP groups to coordinate all requests, in room amenities, rooming lists, and special billing requirements*
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** Supports Front Desk business volumes and assist with guest registration, requests, and check out services*
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** Updates daily hotel communication documents to ensure all team members are aware of VIP arrivals and hotel information*
* ** Qualifications   Internal*
* ** What are we looking for?*
* ** Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values  Specifically, we look for demonstration of these Values:*
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** Hospitality   We're passionate about delivering exceptional guest experiences *
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** Integrity   We do the right thing, all the time *
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** Leadership   We're leaders in our industry and in our communities *
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** Teamwork   We're team players in everything we do *
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** Ownership   We're the owners of our actions and decisions *
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** Now   We operate with a sense of urgency and discipline*
* ** In addition, we look for the demonstration of the following key attributes:*
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** Quality*
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** Productivity*
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** Dependability*
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** Customer Focus*
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** Adaptability*
* ** What will it be like to work for Hilton?*
* ** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels  For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value  Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its
** global brands  (Use the "Apply for this Job" box below). hiltonworldwide com/our brands/index php  
** Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day   And, our amazing Team Members are at the heart of it all *
* ** Job:
** _Guest Services, Operations, and Front Office_

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* Title:

** _Personal Concierge  Part Time    Waldorf Astoria Las Vegas_

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* Location:

** _null_

** Requisition :
** _HOT0C6VB
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** EOE/AA/Disabled/Veterans**