Vice President - Hotel

Overview

It is the responsibility of the Vice President of Hotel provide overall leadership and direction for hotel operations. Ensure the highest level of service and performance pertaining to brand quality, revenue management, sales, training & development, and overall leadership. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Responsible for demonstrating and promoting a 100% commitment to providing the best possible experience for our guests and employees.
• Direct and manage Property operations to assure optimum performance and continual improvement in guest service, staff productivity, sales and marketing, Property appearance, profit maximization, and financial control.
• Coordinate, direct, and manage the staff and Hotel operation to achieve profitability and efficiency, while maintaining standards set by the Company assuring 100% guest satisfaction.
• Leads, guides, and directs operations of properties assigned.
• Assure plans, projections, budgets, etc. are met.
• Plans, organizes, staffs, directs and controls operations in accordance with policies, goals, and objectives of Company.
• Assist properties to drive revenues and improve profits.
• Assist properties in identifying opportunities/industry trends and how to take advantage of them.

• Departments reporting directly to the Vice President of Hotel Operations Include:
  Front Services, including Valet and Bell Services, Reception, Spa, Housekeeping, Hotel Sales, Revenue Management.

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to communicate goals and objectives and inspire employees to achieve those goals.
• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

• Minimum of ten (10) years’ hotel operations experience within the hospitality industry.
• Experience in Operations, Sales, Project Development (new construction), Project Management (renovations), Ownership/Investment.
• BA/BS 4–5-year degree or foreign equivalency.

This position does not earn tips.